DELL Version 5.3 User Manual

Contacts | Key Portlets

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• If none of the services associated with this customer have open, service affecting alarms, so

alarms appear

User views the services impacted by a particular alarm:

• If the alarmed resource has at least one deployed service that depends on it, all deployed

services depending on the alarmed resource appear.

• If the alarmed resource does not have any deployed services that depend on it, no services

appear.

Deploying a service whose target resource has service affecting alarms:

• Before deploying, no alarms appear for the service. After deploying, all open, service affecting

alarms for the target resource appear.

Undeploying a service whose target resource has service affecting alarms:

• Before undeploying, all open, service affecting alarms for the target resource should appear.

After undeploying, no alarms appear.

Editing a deployed service to change the target from one resource to another:

• If the original resource has service affecting alarms but the new one does not, all open service

affecting alarms for the original target resource should appear before the edit. After the edit,

no alarms appear.

• If the original resource does not have service affecting alarms but the new one does, before

editing, no alarms appear. After editing, all open service affecting alarms for the new target

resource appear.

Contacts

The contact portlet displays available

contacts for your system. There is no

expanded version of this portlet, but you can

Ctrl+click to multi-select.
You can right-click to act on the the selected

contact with the following menu items.
New / Open —Displays the Contacts

Editor, where you can create new

contacts or alter existing ones.

Details—Displays a screen with contact-

associated alarms, and the information

Visualize—Displays a mapping of the selected contact’s association to devices. See Chapter 7,

Delete—Displays a mapping of the selected contact’s association to devices.