SMART Technologies 8070i-SMP and 8070i User Manual
Symptom
Causes
Solution
There is a
persistent image
on the screen.
An image was displayed for
too long.
too long.
Turn off your interactive flat panel and leave it
turned off for as long as the image was on the
screen.
turned off for as long as the image was on the
screen.
T I P
Use a screen saver to avoid persistent images.
Other display
quality issues
Select MENU > ADVANCED OPTION >
FACTORY PRESET > YES on the menu control
panel. (For more information, see page 75.)
FACTORY PRESET > YES on the menu control
panel. (For more information, see page 75.)
Resolving touch control and digital ink issues
Use the following troubleshooting table if you can see your computer desktop on your interactive flat
panel, but you do not have touch control over the desktop.
For more information, see SMART Ink user’s guide for Mac OS X operating system software
) or SMART Ink user’s guide for Windows operating system
).
Symptom
Causes
Solution
When you touch the screen, no
pointer appears and you can’t
move icons. The status light is
red.
The
SMART Product Drivers
on your computer are
not current.
Update your SMART Product Drivers
No USB connection
from the computer to the
interactive flat panel.
Verify your connections (see page 18).
Your USB connection
doesn’t correspond with
the selected video input.
Connect the USB to the correct
receptacle that corresponds to your
computer’s video input. (For more
information, see page 18.)
The SMART Meeting Pro icon
or the SMART Notebook
icon
doesn’t appear.
SMART Product Drivers
isn’t installed.
Download and install SMART software
from
from
OR
Connect your computer or laptop to your
interactive flat panel with a
SMART GoWire cable. (For more
information, see page 50.)
interactive flat panel with a
SMART GoWire cable. (For more
information, see page 50.)
C H A P T E R 8
Troubleshooting for your interactive flat panel
67