ZyXEL Communications Vantage Access User Manual

Chapter 39 Troubleshooting

Vantage Access User’s Guide

2 Make sure you have started Vantage Access on the server. 
3 Make sure you enter the correct IP address of the Vantage Access server. 
4 The default user name is “root” and the default password is “root”. They are case-

sensitive. 

5 If you enter the wrong password three times for a user name, you have to wait for 10 

minutes before Vantage Access allows you to log in again with the same user name.

V

1 Display the screens using only the supported web browser (Internet Explorer version 

6.0). Refer to 

2 Make sure you have Macromedia Flash plug-in installed properly. 
3 It is recommended you use a monitor with a screen resolution set to 1024 by 768 pixels.

V

1 Make sure you have first imported an XML file containing basic device information to 

Vantage Access. See 

. 

2 Make sure you have properly set and activated TR-069/TR-104 management on the 

device. See 

3 The initial device discovery process may take up to three minutes depending on your 

network condition.