KitchenAid KHM61 User Manual

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Warranty
Arranging for Service after the Warranty Expires, or  
Ordering Accessories and Replacement Parts
In the United States and Puerto Rico:
For service information, or to order 
accessories or replacement parts, call toll-
free at 1-800-541-6390 or write to: 
Customer Satisfaction Center, 
KitchenAid Portable Appliances,  
P.O. Box 218, St. Joseph, MI 49085-0218
Outside the United States  
and Puerto Rico:
Consult your local KitchenAid dealer or the 
store where you purchased the Hand Mixer 
for information on how to obtain service.
For service information in Canada:
Call toll-free 1-800-807-6777.
Or write to: 
Customer eXperience Centre 
KitchenAid Canada 
200 - 6750 Century Ave. 
Mississauga, ON L5N 0B7
Hassle-Free Replacement Warranty – 
50 United States, District of Columbia, and Puerto Rico
We’re so confident the quality of our 
products meets the exacting standards 
of KitchenAid
®
 that, if your Hand Mixer 
should fail within the first year of ownership, 
KitchenAid will arrange to deliver an 
identical or comparable replacement to 
your door free of charge and arrange to 
have your original Hand Mixer returned 
to us. Your replacement unit will also be 
covered by our one year limited warranty. 
Please follow these instructions to receive 
this quality service.
If your Hand Mixer should fail within the 
first year of ownership, simply call our  
toll-free Customer Satisfaction Center at  
1-800-541-6390 Monday through Saturday. 
Please have your original sales receipt 
available when you call. Proof of purchase 
will be required to initiate the claim. Give 
the consultant your complete shipping 
address. (No P.O. Box numbers, please.)
When you receive your replacement Hand 
Mixer, use the carton and packing materials 
to pack up your original Hand Mixer. In the 
carton, include your name and address on 
a sheet of paper along with a copy of the 
proof of purchase (register receipt, credit 
card slip, etc.).
Hassle-Free Replacement Warranty – Canada
We’re so confident the quality of our 
products meets the exacting standards of 
the KitchenAid
®
 brand that, if your Hand 
Mixer should fail within the first year of 
ownership, KitchenAid Canada will replace 
your Hand Mixer with an identical or 
comparable replacement. Your replacement 
unit will also be covered by our one year 
limited warranty. Please follow these 
instructions to receive this quality service.
If your Hand Mixer should fail within the 
first year of ownership, take the Hand Mixer 
or ship collect to an Authorized KitchenAid 
Service Centre. In the carton include 
your name and complete shipping address 
along with a copy of the proof of purchase 
(register receipt, credit card slip, etc.). Your 
replacement Hand Mixer will be returned 
prepaid and insured. If you are unable to 
obtain satisfactory service in this manner  
call our toll-free Customer Interaction 
Centre at 1-800-807-6777.
Or write to us at:  
Customer eXperience Centre 
KitchenAid Canada 
200 - 6750 Century Ave. 
Mississauga, ON L5N 0B7
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