Sony SSC-M383CE User Manual
Prime Support
PRIMESUPPORT – ADDING VALUE TO EVERY SALE
Sony Network Video Monitoring systems combine superb picture quality with
intelligent features and manageability. In addition, these sales are backed by
the peace of mind that Sony PrimeSupport offers through after-sales service
packages. Comprehensive 1-year PrimeSupport packages are included as
standard with all NVM products. PrimeSupport offers a powerful, high
value-add for every Network Video Monitoring system sale. As well as clearly
differentiating Sony Network Video Monitoring solutions from other manufac-
turers, PrimeSupport can help you as an Accredited Sony Dealer by reducing
customer downtime and minimising the day-to-day support queries that can
rapidly erode the value of every sale. It also provides significant peace of mind
for your customers – and a powerful sales closing tool for you. Full details
are obtainable on request from your Sony Network Video Monitoring account
contact.
Sony Network Video Monitoring systems combine superb picture quality with
intelligent features and manageability. In addition, these sales are backed by
the peace of mind that Sony PrimeSupport offers through after-sales service
packages. Comprehensive 1-year PrimeSupport packages are included as
standard with all NVM products. PrimeSupport offers a powerful, high
value-add for every Network Video Monitoring system sale. As well as clearly
differentiating Sony Network Video Monitoring solutions from other manufac-
turers, PrimeSupport can help you as an Accredited Sony Dealer by reducing
customer downtime and minimising the day-to-day support queries that can
rapidly erode the value of every sale. It also provides significant peace of mind
for your customers – and a powerful sales closing tool for you. Full details
are obtainable on request from your Sony Network Video Monitoring account
contact.
PrimeSupport for SNC series video network cameras and NSR series
network surveillance recorders:
network surveillance recorders:
Duration
1 year from date of purchase.
1 year from date of purchase.
Telephone Helpdesk
A convenient first point of call to resolve everyday questions relating to
set-up, functionality and operation.
A convenient first point of call to resolve everyday questions relating to
set-up, functionality and operation.
Advance replacement unit
Should the Telephone Helpdesk be unable to resolve an issue over the phone,
they will arrange for an advance replacement unit to be sent to the customer’s
chosen address – anywhere in mainland EU, Norway & Switzerland.
Should the Telephone Helpdesk be unable to resolve an issue over the phone,
they will arrange for an advance replacement unit to be sent to the customer’s
chosen address – anywhere in mainland EU, Norway & Switzerland.
PrimeSupport Upgrades
In addition to the standard one-year packages Sony offer a variety of
support extensions which extend the agreement term to a total of 3 years.
In addition to the standard one-year packages Sony offer a variety of
support extensions which extend the agreement term to a total of 3 years.
SONY SERVICE & SUPPORT: www.sonybiz.net/primesupport
The Benefits to the customer:
Fast Resolution of Issues and Minimal Downtime
They can plan their business knowing that if a unit needs replacing Sony
PrimeSupport will advance ship a replacement unit directly to them, they will
only be without a unit for a maximum of 5 days.
They can plan their business knowing that if a unit needs replacing Sony
PrimeSupport will advance ship a replacement unit directly to them, they will
only be without a unit for a maximum of 5 days.
Peace of Mind
If a product develops a fault we'll take care of all the necessary arrangements,
at no cost to the customer, for as long as the product is under contract.
If a product develops a fault we'll take care of all the necessary arrangements,
at no cost to the customer, for as long as the product is under contract.
Known Cost of Ownership
With 3 year upgrades all parts and labour are covered for 3 years from
hardware purchase, so they are secure in the knowledge that they will not face
any unexpected repair costs.
With 3 year upgrades all parts and labour are covered for 3 years from
hardware purchase, so they are secure in the knowledge that they will not face
any unexpected repair costs.