Lucent Technologies 5 User Manual

Issue 1

June 1997

Features and Applications 

Page 4-55

Applications 

When you add or change extensions in your system, you may also need to 
change Facility Restriction Levels (FRLs), the calling restriction feature of ARS. 
This is not difficult, as long as you refer to the FRLs already programmed for 
facilities on the system. Consult the system planning forms noted above, as well 
as the 

Feature Reference

 and

 System Programming.

 

4

The system includes features for which the system manager is responsible and 
features that help the system manager do his or her job. Features for which the 
system manager is responsible are detailed in the Feature Finders earlier in this 
chapter and in the feature descriptions above. Use the 

Feature Reference

 as your 

source for further details about all these features.

Features that help you in your work are listed below.

■

Reports. Review the Station Message Detailing Recording (SMDR) 
feature for information about the calling and programming reports you can 
get from the system. When your system is installed, your Lucent 
Technologies representative should see that an SMDR printer is attached 
to the control unit for printing these reports. A list of the available reports 
and how to access and print them is included in 

■

Programming. Programming is not really a feature, but you use it to 
facilitate most aspects of your job when a change to the installed system is 
necessary. Centralized telephone programming allows you to program 
extensions with headsets, program Barge-In for operators, and change line 
button assignments at extensions. You can also use centralized telephone 
programming to program features and buttons at individual extensions, 
rather than having users do this themselves. You can copy line button 
assignments and features from one extension to another.

To program the system, you need an MLX-20L telephone, preferably with a 
DSS. System programming comprises much of your work of this type, and 
is outlined, along with centralized telephone programming, in 

System 

Programming

. 

, provides useful information about the 

programming and tasks required for common system management duties. The 
section below describes applications that can help you manage the system.

4

The system allows you to take advantage of various call-handling and system 
management add-on software and/or hardware products (applications), including 
voice mail and messaging; call accounting and reporting; and call management, 
call distribution, and reporting.