Lucent Technologies 5 User Manual
Putting the System to Work
Page 5-1
5
MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
System Manager’s Guide
555-650-118
Issue 1
June 1997
5
0
Putting the System to Work
This chapter provides a variety of sample business scenarios to help you
understand your existing system and other configurations you may want to
consider in the future. The following examples are discussed:
understand your existing system and other configurations you may want to
consider in the future. The following examples are discussed:
■
Scenario 1: A Small Office (Key Mode). A private medical practice.
■
Scenario 2: A Large Professional Office (Hybrid/PBX Mode). A law firm
with some special needs and concerns, including covering calls and
restricting outgoing calls.
with some special needs and concerns, including covering calls and
restricting outgoing calls.
■
Scenario 3: A Dual-Location Company (Hybrid/PBX Mode). A
dual-location direct marketing company with a group of telephone order
agents, faxed and electronically mailed orders, a field sales force, and a
group of customer service representatives. The company also requires
voice and data connections between the locations.
dual-location direct marketing company with a group of telephone order
agents, faxed and electronically mailed orders, a field sales force, and a
group of customer service representatives. The company also requires
voice and data connections between the locations.
Each scenario includes some general background (a description of the company’s
staff, particular needs and concerns, and a floor plan) and then descriptions of
some of the major aspects of the system as set up to meet the company’s needs,
for example, equipment, methods of call coverage, and calling restrictions.
staff, particular needs and concerns, and a floor plan) and then descriptions of
some of the major aspects of the system as set up to meet the company’s needs,
for example, equipment, methods of call coverage, and calling restrictions.
To better understand your current system, review the scenario that is most like
your own. When you are planning system expansion, review one or both of the
other scenarios that involve system aspects for which you are planning.
your own. When you are planning system expansion, review one or both of the
other scenarios that involve system aspects for which you are planning.
NOTE:
For more information about the system equipment used in the scenarios,
see
see
. For more information about system
features and applications, see
, or
the
Feature Reference
. For more information about data and video
communications, consult the
Data/Video Reference.