3com WX2200 3CRWX220095A User Manual

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PPENDIX

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BTAINING

 S

UPPORT

 

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RODUCTS

To enhance response times or extend your warranty benefits, you can 
purchase value-added services such as 24x7 telephone technical support, 
software upgrades, onsite assistance, or advanced hardware 
replacement. 

Experienced engineers are available to manage your installation with 
minimal disruption to your network. Expert assessment and 
implementation services are offered to fill resource gaps and ensure the 
success of your networking projects. For more information on 3Com 
Extended Warranty and Professional Services, see:

Contact your authorized 3Com reseller or 3Com for additional product 
and support information. See the table of access numbers later in this 
appendix.

You are entitled to bug fix / maintenance releases for the version of 
software that you initially purchased with your 3Com product. To obtain 
access to this software, you need to register your product and then use 
the Serial Number as your login. Restricted Software is available at:

http://eSupport.3com.com/ 

To obtain software releases that follow the software version that you 
originally purchased, 3Com recommends that you buy an Express or 
Guardian contract, a Software Upgrades contract, or an equivalent 
support contract from 3Com or your reseller. Support contracts that 
include software upgrades cover feature enhancements, incremental 
functionality, and bug fixes, but they do not include software that is 
released by 3Com as a separately ordered product. Separately orderable 
software releases and licenses are listed in the 3Com Price List and are 
available for purchase from your 3Com reseller. 

3Com offers telephone, internet, and e-mail access to technical support 
and repair services. To access these services for your region, use the 
appropriate telephone number, URL, or e-mail address from the table in 
the next section.