Polycom 7000 User Manual

 

Integrations with Other Systems

Polycom, Inc. 

170

Callers with Lync clients and non-Lync endpoints can join the same conference in several ways. See the 
Microsoft Lync documentation for more details on specific call flows.

● Users of Lync 2013 clients can select a Polycom conference contact in the contact list and drag it to 

an ongoing Lync 2013 conversation window, starting a video call.

● Users of Lync 2013 clients can start a Lync conference by selecting the 

 (Show Menu) icon and 

choosing Meet Now. After starting the conference, users can invite more attendees to the conference 

or drag a Polycom conference contact into the conversation window to add the participant.

● Users of Lync clients can right-click a Polycom conference contact in the contact list and choose Start 

a video call.

● Users of Lync clients and other endpoints can use a Microsoft Outlook meeting invitation to connect 

to a Lync conference. Non-Lync endpoints can dial the included conference ID, and Lync clients can 

click the “Join Lync Meeting” link included in the invitation.

● For the latest software version requirements and interoperability information, consult the Polycom 

Unified Communications in a Microsoft Environment Release Notes.

● The following Virtual Entry Queue (VEQ) call scenarios are not supported:



Calls to a Virtual Entry Queue (VEQ) from a Lync client



A non-Lync endpoint connecting to a VEQ and entering a Lync conference ID when prompted

● The Lync AVMCU doesn’t support incoming calls dialed from a RealPresence DMA system VMR.
● Conference mode configurations of SVC-only and Mixed AVC and SVC are not supported in 

RealPresence DMA system and Lync 2013 cascaded conferences. Any conference that requires 

Lync AVMCU connectivity must use conference templates with AVC only as the configured 

Conference mode. 

● You need Lync-capable Polycom MCUs to take advantage of Polycom RealConnect

TM

 functionality. 

Non-Polycom MCUs are not supported. If your Polycom MCU is Lync 2013 capable, the 

 icon is 

displayed next to the MCU name on the Network > MCU > MCUs page. 

If no MCUs that support Lync 2013 

are available, the cascaded RealConnect

TM

 conference won’t start. Refer to your MCU 

documentation for more information.

● The Transfer Call feature of the Lync client is currently not supported when the MCU hosting the call 

is configured to use ICE or encryption.

Note: Point to point calls between Polycom endpoints and Lync 2013 clients
When you register a Polycom endpoint to a RealPresence DMA system and make a point to point call 
to a Lync 2013 client, the conference may not have video because the H.261 and H.263 video codecs 
are not supported by the Lync 2013 client. As a workaround for Polycom HDX and RealPresence 
Group Series endpoints, register the endpoint to the Lync 2013 server before starting the conference. 
This workaround requires an RTV option key or Lync Interoperability License.

Note: Point to point calls between Polycom endpoints and Lync 2010 clients
If you add a SIP endpoint on the Network > Endpoints page using the Address of record format 
<name>@<IP address> and call the endpoint using a Lync 2010 client, the endpoint will not hang up 
when the call is terminated from the Lync 2010 client. As a workaround, use an Address of record 
with the format <name>@<SIP domain> when adding the endpoint.