Polycom 7000 User Manual

 

System Management and Maintenance

Polycom, Inc. 

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● Using the system tools provided to aid with system and network diagnostics, monitoring, and 

troubleshooting. See 

. Should the need arise, Polycom Global Services 

personnel may ask you to run these tools. 

● Upgrading the system when upgrades/patches are made available. See 

The following are some of our recommendations for administrative best practices: 

● Perform the recommended regular maintenance. 
● Except in emergencies or when instructed to by Polycom Global Services personnel, don’t 

reconfigure, install an upgrade, or restore a backup when there are active calls and conferences on 

the system. Many of these operations will require a system restart to complete, which will result in 

these calls and conferences being dropped. Before performing these operations, busy out all MCUs 

and wait for all conferencing activity to cease.

● Before you reconfigure, install an upgrade, or restore a backup, manually create a new backup. Then 

download and archive this backup in the event that something unforeseen occurs and it becomes 

necessary to restore the system to a known good state. 

● For proper name resolution and smooth network operations, configure two or more DNS servers in 

your network configuration (see 

). This allows the Polycom RealPresence DMA 

system to function properly in the event of a single external DNS failure. 

● Configure at least one NTP server in your time configuration (see 

) and preferably three. 

Proper time management helps ensure that your cluster operates efficiently and helps in diagnosing 

any issues that may arise in the future. Proper system time is also essential for accurate audit and 

CDR data. 

● Unless otherwise instructed by Polycom Global Services, always use the High Security setting. See 

As a Polycom RealPresence DMA system auditor, you’re responsible for managing the system’s logging 
and history retention. You should be familiar with the following configurations and operations: 

● Configuring logging for the system. See 

. These settings affect the number and the 

contents of the log archives available for download from the system. See 

. Polycom 

Global Services personnel may ask you to adjust the logging configuration and/or download and send 

them logs.

● Configuring history retention levels for the system. See 

. These settings 

affect how much system activity history is retained on the system and available for download as 

CDRs. See 

, and 

The following are some of our recommendations for auditing best practices: 

Note: System maintenance tasks can be delegated
You can delegate some of the maintenance tasks to a provisioner. See 

.