Polycom 7000 User Manual
System Management and Maintenance
Polycom, Inc.
358
Alert 2603
Cluster <cluster>: Invalid Lync account URI configured for Lync server <lyncserver>.
The system is unable to authenticate with the Lync server using the currently configured Lync account URI.
Click the link to go to the Network > External SIP Peers page to begin troubleshooting. Try reentering the
Lync account URI for the Lync server in the External SIP Peer configuration area.
Lync account URI for the Lync server in the External SIP Peer configuration area.
See also:
Alert 2604
Cluster <cluster>: Cannot reach Lync server <lyncserver> to resolve conference IDs for
RealConnect
RealConnect
TM
conferences.
The system is unable to connect to the specified Lync server at the currently configured Next hop address.
Attempts to connect to a Lync conference through the RealPresence DMA system will fail.
Attempts to connect to a Lync conference through the RealPresence DMA system will fail.
This could indicate a network problem, or that someone has shut down the Lync server.
Click the link to go to the Network > External SIP Peers page to begin troubleshooting. Try pinging the
specified Lync server’s IP address. If it is reachable, verify that the Next hop address, Port, and Transport
type settings on this page are correct.
specified Lync server’s IP address. If it is reachable, verify that the Next hop address, Port, and Transport
type settings on this page are correct.
See also:
Alert 2605
Cluster <cluster>: Cannot authenticate with <lyncserver> to resolve conference IDs for
RealConnect
RealConnect
TM
conferences.
The system can’t authenticate with the specified Lync server, preventing RealConnect
TM
conference ID
resolution. Attempts to connect to RealConnect
TM
conferences through the RealPresence DMA system will
fail.
Click the link to go to the Network > External SIP Peers page to begin troubleshooting. Verify that the
Transport Type is set to TLS, and that the Lync account URI on the Lync Integration tab is correct. If the
RealPresence DMA system configuration is correct, investigate the Lync server’s configuration.
Transport Type is set to TLS, and that the Lync account URI on the Lync Integration tab is correct. If the
RealPresence DMA system configuration is correct, investigate the Lync server’s configuration.
See also:
Signaling
The following alerts provide information on signaling events and changes in signaling status.
Alert 3001
No signaling interface enabled for cluster <cluster>. SIP or H.323 must be configured to
allow calls.
allow calls.
The specified cluster has neither H.323 nor SIP signaling enabled and is unable to accept calls.