Polycom 7000 User Manual
System Management and Maintenance
Polycom, Inc.
382
Troubleshooting Utilities
The Polycom RealPresence DMA system’s Troubleshooting Utilities submenu includes several useful
network and system status commands, which you can run and view the output of in the system’s familiar
graphical interface. Each command is run on each server in the cluster, and the results are displayed in a
separate panel for each server.
network and system status commands, which you can run and view the output of in the system’s familiar
graphical interface. Each command is run on each server in the cluster, and the results are displayed in a
separate panel for each server.
Ping
Use Ping to verify that the Polycom RealPresence DMA system’s servers can communicate with another
device in the network.
device in the network.
To run ping on each server
1 Go to Maintenance > Troubleshooting Utilities > Ping.
2 Enter an IP address or host name and click Ping.
2 Enter an IP address or host name and click Ping.
The system displays results of the command for each server.
Traceroute
Use Traceroute to see the route that the servers use to reach the address you specify and the latency
(round trip) for each hop.
(round trip) for each hop.
To run traceroute on each server
1 Go to Maintenance > Troubleshooting Utilities > Traceroute.
2 Enter an IP address or host name and click Trace.
2 Enter an IP address or host name and click Trace.
The system displays results of the command for each server.
Top
Use Top to see an overview of each server’s current status, including CPU and memory usage, number of
tasks, and list of running processes. The displays update every few seconds.
tasks, and list of running processes. The displays update every few seconds.
To run top on each server
» Go to Maintenance > Troubleshooting Utilities > Top.
The system displays results of the command for each server.
I/O Stats
Use I/O Stats to see CPU resource allocation and read/write statistics for each server. For a detailed
description of the output from this utility, refer to the utility documentation at
description of the output from this utility, refer to the utility documentation at
.