Polycom 7000 User Manual

 

System Management and Maintenance

Polycom, Inc. 

401

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The package version numbers on the two servers are not the same. 

See also: 

 

 

Please contact Polycom Global Services for instructions and assistance. 

Upgrading a RealPresence DMA system, Virtual Edition is very similar to upgrading an Appliance Edition 
system, with the exceptions of system backups and licensing.

1 Log in to the system’s web interface using a web browser.
2 Power down the system instance using the Shut Down button on the Maintenance > Shutdown 

and Restart page.

3 Using your VM host software, save a snapshot of the RealPresence DMA system, Virtual Edition 

instance. See your VM host documentation for instructions on taking snapshots.

4 Power on the system instance using the VM host software.
5 Follow the normal upgrade procedure outlined in 

.

6 License the system, if necessary. See 

 for more information.

When upgrading from a version prior to 6.1 to a version 6.1 or later system, you must contact your Polycom 
sales representative to obtain a license for the Virtual Edition system. Virtual Edition systems have no basic 
call capability if they are not licensed. 

See also: 

 

 

A single-server Polycom RealPresence DMA system can be upgraded to a fault-tolerant two-server cluster 
at any time. For an overview of how a two-server cluster works and its advantages, see 

To form a two-server cluster, both servers must be running the same version of the Polycom RealPresence 
DMA system software. Depending on the software level of your existing server, you can accomplish this in 
one of two ways: