Microsoft 4.5.X User Manual

Only by setting BOTH the “Allow Reset of Other Users’ Accounts” program access level AND
the appropriate group access rule will a help desk user be able to reset another user’s
account. For more information, please see the “Set Group Access Rights” section later in this
document.

Viewing logs

You can view the logs generated by the Account Reset Console in the “Scheduling/Reporting”
main menu section, under the “View Logs” side menu tab.

You can select to view access logs (logs of who has logged on or off the Account Reset
Console) or action logs (logs of which user accounts have been reset or viewed by which
users). Both successful actions and failed requests are logged. For more information, see the
“Log Viewing” section of this document.

Configuring Verification Questions and Answers [Advanced]

Before users can use the Account Reset Console to reset their lost passwords via question-
and-answer identity verification, you will need to configure the verification questions and
answers. To do this you will need to use the

Data Sources, Verification, and Password

Change Features pages. The Data Sources and Verification pages can be accessed through
the “Configuration” main menu link; the Password Change Features page can be accessed
through the “Management” main menu link.