Toshiba Z930-S9311 User Manual

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If you need assistance:
Technical support is available online at Toshiba’s Web site at 
 At this Web site, you will find answers for 
many commonly asked technical questions plus many 
downloadable software drivers, BIOS updates, and other 
downloads.
For more information, see 
 in this guide.
Portégé
®
 Z930 Series 
User’s Guide

Summary of Contents of user manual for Toshiba Z930-S9311

  • Page 1: Portégé® Z930 Series User’s Guide

    Portégé® Z930 Series User’s Guide If you need assistance: ❖ Technical support is available online at Toshiba’s Web site at...

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    2 Handling the cord on this product will expose you to lead, a chemical known to the State of California...

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    3 Critical Applications The computer you have purchased is not designed for any “critical applications.” “Critical applications” means life...

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    4 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...

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    5 Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5.15...

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    6 Exposure to Radio Frequency Radiation The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is far...

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    7 This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz...

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    8 chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear below the crossed out wheeled bin symbol...

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    9 Low power radio frequency electric machinery shall resist against interference from legal communications or from industrial, scientific and...

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    10 The indication shown below appears on this equipment. (1) (2) (3) 2.4FH1 (4) 1 2.4: This equipment uses a...

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    11 Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside...

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    12 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries European Community 5150-5250 MHz 5250-5350 MHz...

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    13 Bluetooth® Wireless Technology Interoperability Bluetooth® Cards from TOSHIBA are designed to be interoperable with any product with Bluetooth...

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    14 Because products with Bluetooth wireless technology operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA...

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    15 Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright...

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    16 Trademarks Portégé and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba...

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    17 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use...

  • Page 18: Contents

    Contents Introduction................................................................................ 24 This guide ...............................................................26 Safety icons ............................................................27 Other icons used...............................................27 Your computer’s features and specifications ....28 Other documentation...

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    Contents 19 Check list ..........................................................34 Precautions.......................................................34 Important information on your computer’s cooling fan ..................................................36 Setting up your computer .......................................37...

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    20 Contents Caring for your computer........................................63 Cleaning the computer ......................................63 Moving the computer........................................63 Using a computer lock ......................................64 Chapter 2:...

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    Contents 21 Chapter 4: Exploring Your Computer’s Features..................... 83 Exploring the Start screen.......................................83 Charms .............................................................84 Tiles ..................................................................85 Exploring the...

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    22 Contents Service Station......................................................111 Trusted Platform Module (TPM) ...........................112 TOSHIBA Application Installer...............................113 Fingerprint Utility ..................................................114 Fingerprint utility limitations ...........................114 Using...

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    Contents 23 Toshiba’s worldwide offices..................................141 Appendix A: TOSHIBA Function Keys.................................... 143 Functions ..............................................................143 Lock (Instant security) ....................................144 Power plan......................................................144...

  • Page 24: Introduction

    Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba computer, your work and entertainment can accompany...

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    Introduction 25 When considering additions to your home office, purchase products that have earned the ENERGY STAR® for all...

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    26 Introduction This guide NOTE The product specifications and configuration information are designed for a product Series. Your particular model...

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    Introduction Safety icons 27 Safety icons This manual contains safety instructions that must be observed to avoid potential hazards...

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    28 Introduction Other documentation Your computer’s features and specifications Certain computer chassis are designed to accommodate all possible configurations for...

  • Page 29: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains...

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    30 Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers...

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    Getting Started Selecting a place to work 31 ❖ Avoid glare: position the notebook so that light sources (lamps...

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    32 Getting Started Selecting a place to work ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder...

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    Getting Started Selecting a place to work 33 ❖ Take short, strategically spaced rest breaks to avoid eye strain...

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    34 Getting Started Selecting a place to work For more specific recommendations on the safety and comfort of your computer...

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    Getting Started Selecting a place to work 35 Never allow any liquids to spill into any part of your...

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    36 Getting Started Selecting a place to work Handle discs carefully. Avoid touching the surface of the disc. Grasp it...

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    Getting Started Setting up your computer 37 Setting up your computer TECHNICAL NOTE: You must complete all setup steps...

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    38 Getting Started Connecting to a power source Always use the TOSHIBA AC adaptor that was provided with your computer,...

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    Getting Started Connecting to a power source 39 _ + 2 Plug the AC adaptor cord into the DC-IN...

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    40 Getting Started Charging the main battery Charging the main battery NOTE The computer’s battery is not accessible by the...

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    Getting Started Registering your computer with Toshiba 41 When you turn on the computer for the first time, do...

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    42 Getting Started To Shut down your computer NOTE To register online, you must be connected to the Internet. To...

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    Getting Started To place your computer in Sleep mode 43 3 In the lower right of the screen click...

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    44 Getting Started Adding optional external devices Adding optional external devices NOTE Before adding external devices or memory, Toshiba recommends...

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    Getting Started Recovering the Internal Storage Drive 45 Recovery option Description Refresh your PC This option allows you to...

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    46 Getting Started Recovering the Internal Storage Drive Creating recovery media NOTE To purchase an optional external writable optical disc...

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    Getting Started Recovering the Internal Storage Drive 47 The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA...

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    48 Getting Started Recovering the Internal Storage Drive 5 Click the Create button in the TOSHIBA Recovery Media Creator utility...

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    Getting Started Recovering the Internal Storage Drive 49 2 Do one of the following: ❖ If your recovery files...

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    50 Getting Started Recovering the Internal Storage Drive You can recover the factory default software (refresh your PC), while the...

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    Getting Started Recovering the Internal Storage Drive 51 5 Scroll down to “Refresh your PC without affecting your files,”...

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    52 Getting Started Recovering the Internal Storage Drive 8 Your system will restart. The “Refreshing your PC” window appears. When...

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    Getting Started Recovering the Internal Storage Drive 53 5 Scroll down to “Remove everything and reinstall Windows,” and click...

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    54 Getting Started Recovering the Internal Storage Drive The “Ready to reset your PC” screen appears. (Sample Image) Ready to...

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    Getting Started Using the touch pad 55 Search field (Sample Image) Installing drivers and applications 2 Click Next. 3...

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    56 Getting Started Using the touch pad ❖ Zoom out to see more information at once Touch pad Fingerprint reader*...

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    Getting Started Using the touch pad 57 To: Do the following: Example: Open or activate an 1 Move the...

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    58 Getting Started Using the touch pad To: Do the following: Example: Zoom in/out To zoom in: ❖ Place two...

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    Getting Started Connecting an external device 59 Disabling or enabling the touch pad The touch pad is enabled by...

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    60 Getting Started Using external display devices 3 Connect the device’s power cable to a live electrical outlet (if applicable)....

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    Getting Started Using external display devices 61 3 Connect the device’s power cable to a live electrical outlet. 4...

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    62 Getting Started Customizing your computer’s settings (Sample Image) Display options window NOTE The ( ) + P keys navigate...

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    Getting Started Caring for your computer 63 You may also wish to customize your power usage settings. For more...

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    64 Getting Started Caring for your computer Using a computer lock You may want to secure your computer to a...

  • Page 65: Chapter 2: Learning the Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips...

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    66 Learning the Basics Using the keyboard ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space...

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    Learning the Basics Using the keyboard 67 Ctrl, Fn, and Alt keys (Sample Illustration) Ctrl, Fn, and Alt keys...

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    68 Learning the Basics Mouse properties Mouse properties Mouse properties allow you to change your pointing device or mouse settings....

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    Learning the Basics Saving your work 69 Below is an example using the Search field to start an app:...

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    70 Learning the Basics Toshiba’s online resources HINT: Backing up all the files on your internal storage drive may take...

  • Page 71: Chapter 3: Mobile Computing

    Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba’s energy-saver design Your computer...

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    72 Mobile Computing Running the computer on battery power Battery Notice Battery life rating is for comparison purposes only, and...

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    Mobile Computing Running the computer on battery power 73 Power management Your computer ships with the power management options...

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    74 Mobile Computing Monitoring main battery power Please make a complete back up of your data to external media before...

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    Mobile Computing Monitoring main battery power 75 NOTE Battery life and charge time may vary, depending upon power management...

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    76 Mobile Computing Monitoring main battery power Move the pointer over the power icon in the Notification area. A pop-up...

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    Mobile Computing Monitoring main battery power 77 3 Click Change plan settings under the power plan to be customized....

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    78 Mobile Computing Monitoring main battery power These power-saving options control the way in which the computer is configured. By...

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    Mobile Computing Using the eco power plan 79 5 Click Change plan settings to choose the plan you want...

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    80 Mobile Computing Changing the main battery Changing the main battery When your main battery has run out of power,...

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    Mobile Computing Disposing of your computer 81 Maintaining your battery Fully discharging your battery pack will allow better accuracy...

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    82 Mobile Computing Traveling tips TECHNICAL NOTE: When traveling by air, you may be required to pass your computer through...

  • Page 83: Chapter 4: Exploring Your Computer’s Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer....

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    84 Exploring Your Computer’s Features Exploring the Start screen For detailed information on the new Windows 8 functionality, refer to...

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    Exploring Your Computer’s Features Exploring the desktop 85 Tiles Tiles can be accessed and launched from the Start screen....

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    86 Exploring Your Computer’s Features Exploring the desktop You may see various icons displayed on your system desktop, for example:...

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    Exploring Your Computer’s Features Windows® Store 87 To activate a specific task, click the appropriate Notification area icon. Notifications...

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    88 Exploring Your Computer’s Features Setting up for communications Using Wireless LAN connectivity NOTE Wireless connectivity and some features may...

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    Exploring Your Computer’s Features Exploring audio features 89 Exploring audio features You can use your computer to record sounds...

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    90 Exploring Your Computer’s Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an...

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    Exploring Your Computer’s Features Using the Memory card reader 91 Using the Memory card reader (Available on certain models.)...

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    92 Exploring Your Computer’s Features Using the Memory card reader Removing memory media 1 If you are not currently on...

  • Page 93: Chapter 5: Utilities

    Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your...

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    94 Utilities Desktop Assist ❖ Recovery Media Creator ❖ Service Station ❖ Trusted Platform Module (TPM) ❖ TOSHIBA Application Installer...

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    Utilities Desktop Assist 95 Media & Entertainment (Sample Image) Desktop Assist window – Media & Entertainment tab

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    96 Utilities Desktop Assist Tools & Utilities The features that may be available in this category are: ❖ eco Utility®...

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    Utilities Desktop Assist 97 Support & Recovery The features that may be available in this category are: ❖ Cooling...

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    98 Utilities eco Utility® eco Utility® The eco Utility® monitors your power savings from using the eco power plan by...

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    Utilities Setting passwords 99 Setting passwords Setting a password lets you walk away from your computer while providing additional...

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    100 Utilities Setting passwords (Sample Image) Supervisor Password tab 4 Click Set. 5 Enter your password, and then enter it...

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    Utilities Setting passwords 101 Using a user password A user password provides power-on password protection. Setting a user password...

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    102 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows® operating system....

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    Utilities System Settings 103 ❖ Display—Allows you to select the internal LCD and/or external monitor to be used when...

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    104 Utilities Sleep and Charge ❖ Advanced Settings—Allows you to set conditions for advanced devices and functions, including Core Multi-...

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    Utilities Sleep and Charge 105 NOTE ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus...

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    106 Utilities Sleep and Charge Enabling/Disabling USB Sleep and Charge This utility can be used to enable or disable the...

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    Utilities Function Key 107 Function Key TOSHIBA Function Key enables functions that are activated when pressing specific keys or...

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    108 Utilities Cooling Performance Diagnostic Tool Cooling Performance Diagnostic Tool The Cooling Performance Diagnostic Tool is a utility that checks...

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    Utilities PC Diagnostic Tool 109 PC Diagnostic Tool This utility can help diagnose problems with devices in your computer....

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    110 Utilities PC Health Monitor PC Health Monitor (Available on certain models.) The PC Health Monitor software program monitors computer...

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    Utilities Recovery Media Creator 111 Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media...

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    112 Utilities Trusted Platform Module (TPM) Trusted Platform Module (TPM) NOTE This section only applies to systems with TPM. Your...

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    Utilities TOSHIBA Application Installer 113 TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and...

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    114 Utilities Fingerprint Utility Fingerprint Utility (Available on certain models.) The fingerprint utility can be used to replace the keyboard-based...

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    Utilities Fingerprint Utility 115 Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment,...

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    116 Utilities Fingerprint Utility ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader....

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    Utilities Fingerprint Utility 117 Fingerprint reader limitations ❖ The fingerprint reader compares and analyzes the unique characteristics in a...

  • Page 118: Chapter 6: If Something Goes Wrong

    Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify...

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    If Something Goes Wrong Problems when you turn on the computer 119 3 Select the application you want to...

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    120 If Something Goes Wrong Problems when you turn on the computer The computer displays the WARNING RESUME FAILURE/Windows Error...

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    ® If Something Goes Wrong The Windows operating system is not working 121 2 Check the INPUT specifications on...

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    122 If Something Goes Wrong The Windows® operating system is not working You now have several options: Refresh your computer...

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    ® If Something Goes Wrong The Windows operating system is not working 123 Startup Settings In previous Operating Systems...

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    124 If Something Goes Wrong Fixing a problem with Device Manager My browser cannot find the URL address I typed...

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    If Something Goes Wrong Memory problems 125 Checking device properties Device Manager provides a way to view the properties...

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    126 If Something Goes Wrong Power and the batteries Power and the batteries Your computer receives its power through the...

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    If Something Goes Wrong Keyboard problems 127 For more information on maintaining battery power, see “Changing the main battery”...

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    128 If Something Goes Wrong Display problems The screen does not look correct. You can change the display settings by...

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    If Something Goes Wrong Disk or storage drive problems 129 Small bright dots appear on your TFT display when...

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    130 If Something Goes Wrong Disk or storage drive problems 3 Right-click the drive you wish to check. (Sample Image)...

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    If Something Goes Wrong Sound system problems 131 Your data files are damaged or corrupted. Refer to your software...

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    132 If Something Goes Wrong Wireless networking problems Make sure you installed the proper printer drivers as shown in the...

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    If Something Goes Wrong Wireless networking problems 133 ❖ Verify that the Service Set Identifier (SSID), or network name,...

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    134 If Something Goes Wrong Develop good computing habits The Windows® operating system wireless management utility does not work. If...

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    If Something Goes Wrong Develop good computing habits 135 If you have installed your own applications, you should back...

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    136 If Something Goes Wrong Develop good computing habits 3 In the left pane, click System Protection. The System Protection...

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    If Something Goes Wrong Develop good computing habits 137 8 Close all programs and save all open files. 9...

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    138 If Something Goes Wrong Develop good computing habits General tips for installing hardware and software Here are a few...

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    If Something Goes Wrong Develop good computing habits 139 5 Use the new hardware or software for a while,...

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    140 If Something Goes Wrong If you need further assistance The “USB Wakeup function” does not work. ❖ When the...

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    If Something Goes Wrong Other Toshiba Internet Web sites 141 Contacting Toshiba Toshiba’s Technical Support Web site For technical...

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    142 If Something Goes Wrong Toshiba’s worldwide offices Latin America and Caribbean Mexico Toshiba America Information Toshiba de México S.A....

  • Page 143: Appendix A: TOSHIBA Function Keys

    Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch...

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    144 TOSHIBA Function Keys Functions Lock (Instant security) Fn+ This TOSHIBA Function key activates instant security. The user logon screen...

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    TOSHIBA Function Keys Functions 145 Output (Display switch) Fn+ This TOSHIBA Function key cycles through the display options and...

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    146 TOSHIBA Function Keys Functions Display brightness Fn+ This TOSHIBA Function key decreases the screen brightness. Fn+ This TOSHIBA Function...

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    TOSHIBA Function Keys Functions 147 Disabling or enabling the numeric overlay Fn+ This TOSHIBA Function key enables/disables the numeric...

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    148 TOSHIBA Function Keys Functions Keyboard Function keys Fn+ This TOSHIBA Function key enables/disables the keyboard backlight. Fn+ This TOSHIBA...

  • Page 149: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix...

  • Page 150: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms...

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    Glossary 151 DPI Dots Per Inch DVD Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only...

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    152 Glossary RTC Real-Time Clock SD Secure Digital SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin...

  • Page 153

    Glossary 153 B backup—A copy of a file, usually on a removable disk, kept in case the original file...

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    154 Glossary C cache—A section of very fast memory in which frequently used information is duplicated for quick access. Accessing...

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    Glossary 155 CPU—See Central Processing Unit (CPU). CPU cache—A section of very fast memory residing between the CPU and...

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    156 Glossary disk drive—The device that reads and writes information and applications on external media or hard disk. It rotates...

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    Glossary 157 F file—A collection of related information, saved on disk with a unique name. A file may be...

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    158 Glossary hardware—The physical components of a computer system. Compare software. HDMI (High-Definition Multimedia Interface)—An interface used to transmit high...

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    Glossary 159 LAN (Local Area Network)—A group of computers or other devices dispersed over a relatively limited area and...

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    160 Glossary multi-function drive—A DVD drive that can read and write to CD and DVD media. multimedia—A combination of two...

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    Glossary 161 pixel—Short for “picture element.” The smallest dot that can be produced on a screen or printer. Plug...

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    162 Glossary resolution—A measure of the sharpness of the images that can be produced by a printer or displayed on...

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    Glossary 163 Suspend—A feature of some Windows® operating systems that allows you to turn off the computer without exiting...

  • Page 164: Index

    Index A charging 40 AC adaptor 37 charging the real-time clock AC power 73 (RTC) 74 AC power light 37...

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    Index 165 C D caring for your computer 63 data/entire system backup changing troubleshooting 137 battery 80 desktop charging...

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    166 Index troubleshooting 140 Shut down 42, 43 exploring Initial setup desktop 85 using your computer for the first Start...

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    Index 167 monitor connecting cable to AC adaptor connecting 60 38 monitor problems cord/cable 39 troubleshooting 127 cord/cable connectors...

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    168 Index running computer on battery power 71 recording 89 S speakers using external 89 safety Start screen computer 81...

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    Index 169 bookmarked site not found 124 Trusted Platform Module (TPM) 112 checking device properties 125 U computer will...

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