Desa (V)KC42NE Series User Manual

www.desatech.com

116240-01A

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the

gas supplier’s instructions.

• If you cannot reach your gas supplier, call the ﬁre department.

POSSIBLE CAUSE

1. Metal expanding while heating or con-

tracting while cooling

1. Residues from manufacturing processes

and logs curing

1. Gas leak. See Warning statement at

top of page

2. Control valve defective

1. Foreign matter between control valve

and burner

2. Gas leak. See Warning statement at

top of page

1. Debris around burner air mixer

2. Improper vent conﬁg.

1. Air holes at burner inlet blocked

2. Burner ﬂame holes blocked

3. Improper venting or excessive blockage

4. Excessive amounts of embers and pan

material

OBSERVED PROBLEM

Fireplace produces a clicking/ticking noise

just after burner is lit or shut off

Slight smoke or odor during initial

operation

Gas odor even when control knob is in OFF

position

Gas odor during combustion

Glass soots

Dark residue on logs or inside of ﬁreplace

REMEDY

1. This is common with most ﬁreplaces.

If noise is excessive, contact qualiﬁed

service person

1. Problem will stop after a few hours of

operation

1. Locate and correct all leaks (see Check-

ing Gas Connections, page 19)

2. Replace control valve

1. Take apart gas tubing and remove for-

eign matter

2. Locate and correct all leaks (see Check-

ing Gas Connections, page 19)

1. Inspect the opening at the base of the

burner to see that it is NOT packed with

any type of material

2. Check vent conﬁguration speciﬁcation

(see Venting Installation Instructions,

page 7)

1. Clean out air holes at burner inlets. Pe-

riodically repeat as needed

2. Remove blockage

3. Have the vent system inspected, includ-

ing the termination cap. Remove any

restrictions or obstruction

4. Clear excess embers until a minimum

gap of 1/2" remains under the grate

TROUBLESHOOTING