Bosch ltc-0335-28 User Guide
68
en | Troubleshooting
Bosch Video Management System
Operator Client | V3 | 2010.07
Operator's Manual
Bosch Sicherheitssysteme GmbH
14
Troubleshooting
This chapter contains information on how to handle known problems using Bosch Video
Management System Operator ClientBosch VMS Archive Player.
Problems with playing recorded videos
Problems with the settings in the recording control of your soundcard
Crashing Operator Client
14.1
Updating an old Bosch VMS Archive Player version
To update:
Export video data (see Section 8.8 Exporting video data, page 26).
In the Export Video dialog box, select Native format and Export file viewer.
A setup for installing Bosch VMS Archive Player is stored in the selected location.
CAUTION!
Do not attempt to play recorded videos exported with Bosch Video Management System V.1.1
with Archive Player from Bosch Video Management System V.1.0. This can result in data loss.
Issue
Cause
Solution
Archive Player cannot play
recorded videos.
Archive Player is from Bosch
Video Management System
V.1.0. Recorded video data
has been exported with Bosch
Video Management System
V.1.1.
Update Archive Player to
Bosch Video Management
System V.1.1.
Issue
Cause
Solution
Feedbacks occur when using a
microphone for Intercom
In the recording control of
your soundcard the
microphone must be selected,
not the stereo mix (or
something else).
Operator Client checks its
configuration file during
startup and changes the
settings in the recording
control accordingly. This
configuration file contains a
default entry which might not
match your system
configuration. This setting is
restored during each start of
Operator Client.
Change the setting in the
configuration file of Operator
Client to microphone.
Issue
Cause
Solution
Operator Client crashes.
DiBos Web client is installed
and has been started on the
computer where Operator
Client is installed.
Uninstall the DiBos Web
client.