TallyGenicom 34ppm Installation Instruction

Nov 04

Publication No. GEG-99203

RS232/422 Installation Guide for the 34ppm Laser Printer

Your local vendor from whom you purchased this printer may be best equipped to help you. Your 
vendor has specially trained service technicians available to answer questions and the equipment to 
analyze your printer problems.

Often, “printing” problems have more to do with the application being used than with the printer. 
In this case, the application manufacture is the best source of help.

Technical Support is available world-wide. Please refer to your point of purchase for the appropriate 
contact in your area.

When calling for assistance, please have the following information readily available:

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Your phone number, fax number and shipping address.

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A description of the problem.

■

The printer model.

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The type of host computer you are using.

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The type and version of operating system you are using.

■

The application and version you are using.

■

The printer emulation you are using (e.g., PCL or PostScript).

■

A printout of your printer’s Configuration Summary. (Refer to your printer’s User manual). 

■

If you have a printer hardware problem you cannot resolve, provide the error message dis-
played on the Control Panel. For a list of error messages, refer to your printer’s User manual.

To confirm that a problem is isolated to the RS232/422 Serial Interface, you may want to
remove the serial interface from the printer and diagnose the printer using the User’s Manual
that came with your printer. If the condition persists, it can be assumed that the problem
resides within the printer and not necessarily the serial interface.

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