Cisco 9971 standard User Guide

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Q. What does the Preview softkey do?

A. If you have a Cisco Unified Video Camera installed on your phone, you can press the Preview
softkey to see the view from your camera when you are not in a video call. Try using Preview before
making video calls to help set up and position your camera effectively.

Q. What happens to video when I put a call on hold?

A. Video transmission is muted (blocked) until you resume the call.

Q. What does the different light colors on my Cisco Unified Video Camera indicate?

A. The colors indicate video transmission states as follows:

•

Green—Your video is transmitting.

•

Red—Your video is muted.

Q. How can I close the shutter on my Cisco Unified Video Camera?

A. Close the camera shutter by rotating the camera lens clockwise. Rotate counter-clockwise to open
the shutter again.

Q. Why does video from my Cisco Unified Video Camera appear too dark (or too light)?

A. Lighting conditions (such as windows and ceiling lights) within the camera’s field of view affect the
brightness. Try moving the camera to see if the brightness improves. You can also adjust the brightness
setting.

Troubleshooting Tips

Problem: Hold button does not resume a held call.

When I press the Hold button

to resume a call, nothing happens

Possible Cause

This is as designed. The Hold button is not a toggle.

Solution

Use any of the following methods:

–

Press the pulsing green session button.

–

Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only).

–

Press the Resume softkey.

Highlight the call by using the Navigation pad and press the Select softkey.

Problem: Missing the All Calls button.

I would like to use the All Calls button but it is not on my phone.

Possible Cause