Fujitsu s300 Quick Setup Guide

29

This chapter describes common problems during the usage of ScanSnap and how to 
remedy them.

Before you ask for repair service, please check the following items.
If you cannot solve the problem even after checking the following items, contact the store 
where you purchased the scanner, or contact an authorized FUJITSU scanner service 
provider.

For troubleshooting errors caused during operation, refer to "7.2 
Troubleshooting Checklist" of "ScanSnap S300 Operator’s Guide."
* Visit our Web site for your reference. Other useful information will be 
posted on the FAQ corner at the following Web site: 
http://scansnap.fujitsu.com/

The scanner 
cannot be 
turned on.

Are the power or USB bus power 
cable and the USB cable connected 
correctly?

Correctly connect the power or USB bus power 
cable and USB cable to the computer.
When using a hub, check the hub's power 
supply.
When using a USB bus power cable, use a 
powered USB hub equipped with an AC 
adapter. If you connect to a non-powered hub, 
the scanner may not work properly.
Disconnect the power or USB bus power 
cable and connect it again.
(Note: Wait at least 5 seconds before 
reconnecting the power or USB bus power 
cable.)

Is the Paper chute cover 
closed? 
(The scanner's power supply is 
controlled by closing/opening 
the Paper chute cover.)

Open the Paper chute cover.

Is Windows normally started 
up? 
(This scanner's power is 
controlled by turning on/off the 
computer.)

Wait until Windows has started up 
completely. The    LED may turn off when 
Windows is starting up or in sleeping mode.

Scanning 
does not 
start.

Is ScanSnap Manager for the 
ScanSnap S300 installed?

Install ScanSnap Manager for the 
ScanSnap S300. (See page 14.)

Is the USB cable properly 
connected?

Connect the USB cable correctly.
When using a hub, check the hub's power 
supply.
When using a USB bus power cable, use a 
powered USB hub equipped with an AC 
adapter. If you connect to a non-powered hub, 
the scanner may not work properly.