RCA 25270 User Guide

Troubleshooting Guide

Telephone Solutions

No dial tone

• Check or repeat installation steps:

Make sure the base power cord is connected to a working electrical outlet. Make sure

the telephone line cord is connected to the base and the wall jack.

• Connect another phone to the same jack. If it doesn’t work, the problem might be your

wiring or local service.

• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 14 hours).

Dial tone is ok, but can’t dial out

• Make sure the type of phone service you are subscribed to is

TONE or PULSE.

Handset does not ring

•    Make sure the handset ringer is set to On.
•    The handset may be out of range of the base. Move closer to the base.
•    You may have too many extension phones on your line. Try unplugging some

extensions.

• Check for a dial tone. If no dial tone is heard, see “No dial tone”.

You experience static, noise, or fading in and out

• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another household

appliance. If necessary, relocate the base.

• Charge the battery (for 14 hours).

Memory dialing doesn’t work

• Did you follow proper dialing sequence?

Unit locks up and no communication between the base and

cordless handset

• Unplug the power adaptor from the electrical outlet and the bottom of the base.

Remove the handset battery. Wait for 30 seconds and plug the power adaptor back

into the base and electrical outlet. Reconnect the battery and charge for 14 hours.

Out of Range... shows in the handset display

• Move the handset closer to the base.
• Make sure the base power cord is connected to a working electrical outlet.

Date/Time setting is restored to default setting

• May be caused by power failure. Set Date/Time again.