Printronix SL4M User Manual
184
Chapter
6
Restore The Printer To Operation
Fault Messages
If a fault condition occurs in the printer, the FAULT indicator on the control
panel flashes on and off and the message display indicates the specific fault.
Fault messages are summarized in Table 14.
panel flashes on and off and the message display indicates the specific fault.
Fault messages are summarized in Table 14.
Displayed faults fall into one of two categories:
•
Operator correctable
•
Field service required
Operator-Correctable Fault Messages
For the operator-correctable faults, follow the suggested corrective action
under the solution section of the table. After correcting the displayed fault,
press the (Pause) key to clear the error message and status indicator and
resume printing. If the fault message reappears, power off the printer and wait
15 seconds before powering on the printer again. If the error condition
persists, contact your authorized service representative.
under the solution section of the table. After correcting the displayed fault,
press the (Pause) key to clear the error message and status indicator and
resume printing. If the fault message reappears, power off the printer and wait
15 seconds before powering on the printer again. If the error condition
persists, contact your authorized service representative.
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an
asterisk (*). This usually indicates that an authorized service representative is
needed. You should try two steps to clear the fault before calling your
authorized service representative:
asterisk (*). This usually indicates that an authorized service representative is
needed. You should try two steps to clear the fault before calling your
authorized service representative:
1.
Set the printer power switch to O (off), wait 15 seconds, then turn the
printer on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is required.
printer on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is required.
2.
If the message reappears, press the (Pause) key. If the message goes
away, it was a false indication and no further attention is required. If the
message reappears, call your authorized service representative.
away, it was a false indication and no further attention is required. If the
message reappears, call your authorized service representative.
Table 14. Fault Messages
Displayed Message
Can User
Correct?
Explanation
Solution
24V POWER FAIL
Yes
+24 VDC: an internal
power failure.
power failure.
Power off the printer for 15
seconds, then power back
on. If the problem persists,
contact your authorized
customer service
representative.
seconds, then power back
on. If the problem persists,
contact your authorized
customer service
representative.
B11 ERROR:
RAM TEST FAILED
Cycle Power
RAM TEST FAILED
Cycle Power
Yes
The printer found a
defective memory
location.
defective memory
location.
Power off the printer for 15
seconds, then power back
on. If the problem persists,
contact your authorized
customer service
representative.
seconds, then power back
on. If the problem persists,
contact your authorized
customer service
representative.