HTC 8125 Information Guide
Cingular 8125 Troubleshooting
Problem
Solution
Power and Battery
I cannot turn on my device.
Soft reset the device with the Stylus.
Connect your device to the AC adapter and
check LED indicator whether device is
charging. It is possible that the battery is
drained off.
Connect your device to the AC adapter and
check LED indicator whether device is
charging. It is possible that the battery is
drained off.
My device keeps turning itself off.
Your device is designed by default to turn
itself off if not used for three minutes. This
period can be adjusted to a maximum of
five minutes. Refer to the Power setting in
the manual for more information.
itself off if not used for three minutes. This
period can be adjusted to a maximum of
five minutes. Refer to the Power setting in
the manual for more information.
My device’s date and time reset to factory
default if I have removed or replaced
battery.
default if I have removed or replaced
battery.
Always re-attach the battery immediately
during replacement. The data will be lost if
the battery is removed for a long time.
during replacement. The data will be lost if
the battery is removed for a long time.
Why does my device power reduce faster
than my friend’s?
than my friend’s?
Battery consumption varies from user to
user due to the way it is being used.
Devices set under specific identical test
conditions may be compared objectively.
user due to the way it is being used.
Devices set under specific identical test
conditions may be compared objectively.
ActiveSync
ActiveSync operation cannot be performed
or connected.
ActiveSync operation cannot be performed
or connected.
Make sure you have correctly installed the
ActiveSync software found on the
Companion CD that came with your device
and have followed the instructions
accordingly. Restart your device or/and PC
and try again. DO NOT plug in the USB
cable before loading ActiveSync. Make
sure the ActiveSync cradle/cable is
connected securely. On you PC, make sure
the Connection Settings are correctly
selected in File > Connection Settings of
Microsoft ActiveSync.
ActiveSync software found on the
Companion CD that came with your device
and have followed the instructions
accordingly. Restart your device or/and PC
and try again. DO NOT plug in the USB
cable before loading ActiveSync. Make
sure the ActiveSync cradle/cable is
connected securely. On you PC, make sure
the Connection Settings are correctly
selected in File > Connection Settings of
Microsoft ActiveSync.
ActiveSync is connected, but I can not
transfer data.
transfer data.
Make sure your have established a
Partnership with the PC, and check Tools >
Options of Microsoft ActiveSync on your
PC, to see if the information type you want
has been selected for synchronizing. For
more information, refer to Chapter 4.
Partnership with the PC, and check Tools >
Options of Microsoft ActiveSync on your
PC, to see if the information type you want
has been selected for synchronizing. For
more information, refer to Chapter 4.
Display and Sound
Screen freezes or no response.
Screen freezes or no response.
Soft reset your device by pressing Reset
button with the Stylus.
button with the Stylus.