Toshiba M780-S7231 Reference Guide

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5.375 x 8.375 ver 3.1

on your display are an intrinsic characteristic of the TFT 
manufacturing technology. Over a period of time, and depending on 
the usage of the computer, the brightness of the screen will 
deteriorate. This is also an intrinsic characteristic of the screen 
technology. When the computer is operated on battery power, the 
screen will dim and you may not be able to increase the brightness 
of the screen while on battery power.

If you have followed the recommendations in this section and are 
still having problems, you may need additional technical assistance. 
This section contains the steps to take to ask for help.

Since some problems may be related to the operating system or the 
program you are using, it is important to investigate other sources 
of assistance first.

Try the following before you contact Toshiba:
❖ Review the troubleshooting information in your operating 

system documentation.

❖ If the problem occurs while you are running a program, consult 

the program’s documentation for troubleshooting suggestions. 
Contact the software company’s technical support group for 
their assistance.

If you still need help and suspect that the problem is hardware-
related, Toshiba offers a variety of resources to help you.

.

Before calling Toshiba, make sure you have:
❖ Your computer’s serial number
❖ The computer and any optional devices related to the problem
❖ Backup copies of your Windows

®

 operating system and all 

other preloaded software on your choice of media

❖ Name and version of the program involved in the problem 

along with its installation media

❖ Information about what you were doing when the problem 

occurred

❖ Exact error messages and when they occurred