Toshiba a215-s4697 Reference Guide

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5.375 x 8.375 ver 3.1

If you have followed the recommendations in this section and are 
still having problems, you may need additional technical assistance. 
This section contains the steps to take to ask for help.

Since some problems may be related to the operating system or the 
program you are using, it is important to investigate other sources 
of assistance first.

Try the following before you contact Toshiba:
❖

Review the troubleshooting information in your operating 
system documentation.

❖

If the problem occurs while you are running a program, consult 
the program’s documentation for troubleshooting suggestions. 
Contact the software company’s technical support group for 
their assistance.

For the number of a Toshiba dealer near you, see “Toshiba voice 
contact” in this section.

If you still need help and suspect that the problem is hardware-
related, Toshiba offers a variety of resources to help you.

.

Before calling Toshiba, make sure you have:
❖

Your computer’s serial number

❖

The computer and any optional devices related to the problem

❖

Backup copies of your Windows

®

 operating system and all 

other preloaded software on your choice of media

❖

Name and version of the program involved in the problem 
along with its installation media

❖

Information about what you were doing when the problem 
occurred

❖

Exact error messages and when they occurred

For technical support, call the Toshiba Global Support Centre:

Within the United States at (800) 457-7777

Outside the United States at (949) 859-4273