Toshiba a8-ez8312 User Guide
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If Something Goes Wrong
Resolving a hardware conflict
Optical drive problems
You cannot access a disc in the drive.
If the optical drive is an external drive, make sure that the drive’s
cable is properly connected to the computer.
cable is properly connected to the computer.
Make sure the tray which holds the CD-ROM or DVD-ROM is
closed properly. Press gently until it clicks into place.
closed properly. Press gently until it clicks into place.
Open the tray and remove the disc. Make sure the tray is clean. Any
dirt or foreign object can interfere with the laser beam.
dirt or foreign object can interfere with the laser beam.
Examine the disc to see if it is dirty. If necessary, wipe it with a
clean cloth dipped in water or a neutral cleaner.
clean cloth dipped in water or a neutral cleaner.
Replace the disc in the tray. Make sure that the disc is lying flat,
label side uppermost. Close the tray carefully, making sure it has
shut completely.
label side uppermost. Close the tray carefully, making sure it has
shut completely.
You press the disc eject button, but the drive tray does not
slide out.
slide out.
Make sure the computer is connected to a power source and turned
on. The optical drive eject mechanism requires power to operate.
on. The optical drive eject mechanism requires power to operate.
Make sure a program is not accessing the drive and preventing it
from ejecting.
from ejecting.
If you need to remove a disc and cannot turn on the computer (for
example, if the battery is completely discharged), use a narrow
object, such as a straightened paper clip, to press the manual eject
button. This button is in the small hole next to the optical drive eject
button on the face of the optical drive tray.
example, if the battery is completely discharged), use a narrow
object, such as a straightened paper clip, to press the manual eject
button. This button is in the small hole next to the optical drive eject
button on the face of the optical drive tray.
Never use a pencil to press the manual eject button. Pencil lead can
break off inside the computer and damage it.
break off inside the computer and damage it.
Some discs run correctly but others do not.
Check the type of disc you are using. The optical drive supports the
Digital Versatile Disc (DVD) formats DVD-ROM, DVD-R (read-
only), plus CD-ROM, CD-R (read-only), and CD-RW (read-only).
Digital Versatile Disc (DVD) formats DVD-ROM, DVD-R (read-
only), plus CD-ROM, CD-R (read-only), and CD-RW (read-only).
If the problem is with a data CD or DVD, refer to the software’s
documentation and check that the hardware configuration meets the
program’s needs.
documentation and check that the hardware configuration meets the
program’s needs.
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