Netgear FVS328 Reference Manual
Model FVS328 ProSafe VPN Firewall with Dial Back-up Reference Manual
Troubleshooting
9-5
May 2004, 202-10031-01
If your firewall is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
following:
•
Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, you may have incorrectly set the login name and password.
•
Your ISP may check for your computer's host name.
Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings
menu.
menu.
•
Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case:
your computer’s MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the firewall’s
MAC address.
MAC address.
OR
Configure your firewall to spoof your computer’s MAC address. This can be done in the Basic
Settings menu. Refer to
Settings menu. Refer to
If your firewall can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
the Internet:
•
Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as
www.netgear.com) to numeric IP addresses. Typically your ISP will provide the addresses of
one or two DNS servers for your use. If you entered a DNS address during the firewall’s
configuration, reboot your computer and verify the DNS address as described in
www.netgear.com) to numeric IP addresses. Typically your ISP will provide the addresses of
one or two DNS servers for your use. If you entered a DNS address during the firewall’s
configuration, reboot your computer and verify the DNS address as described in
. Alternatively, you may configure your computer manually
with DNS addresses, as explained in your operating system documentation.
•
Your computer may not have the firewall configured as its TCP/IP gateway.
If your computer obtains its information from the firewall by DHCP, reboot the computer and
verify the gateway address as described in
verify the gateway address as described in
Troubleshooting a TCP/IP Network Using a Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made easier by using the ping utility in your PC or workstation.
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made easier by using the ping utility in your PC or workstation.