Quantum DAT 160 User Guide

Chapter 5 Troubleshooting

Frequently Asked Questions About USB Drivers

Quantum DAT 160 User’s Guide

• The output of this command should contain a line similar to:

35933 0

• If this line is not present, type:

modprobe st

at the command line to load the st driver.

Frequently Asked Questions About USB Drivers

I installed my Quantum USB tape drive then powered on my server.

Windows didn’t run the Found New Hardware wizard and the drive

appears to work OK. Is there anything I need to do to make my drive

function optimally?

• It is likely that Windows installed a driver for the tape drive using

Windows Update when the system booted up. It will not have

installed the Quantum USB device driver, which is recommended, and

may be running an out-of-date Quantumdat driver.

• Run the installer from the Quantum Resource CD in order install the

Quantumusbmsc

driver and, if necessary, update the Quantumdat

driver.

I plugged in the Quantum USB tape drive with my server powered on

and installed drivers from the Quantum Resource CD when prompted by

the “Found New Hardware” Wizard. Do I need to do anything else?

• Run the driver installer from the Quantum Resource CD in order to

install the Quantum USB device driver.

How can I check that my drive is installed correctly?

• See

Problems with Cartridges

If you experience any problems using Quantum branded cartridges,

check: