LaCie 301200u User Manual

Triple Interface

page 

In the event that your LaCie Big Disk Extreme+ is 

not working correctly, please refer to the following check-

list to find out where the problem is coming from. If you 

have gone through all of the points on the checklist and 

your drive is still not working correctly, please have a look 

at the FAQs that are regularly published on our website –  

.

One of these FAQs may provide an answer to your 

specific  question. You  can  also  visit  the  drivers  pages, 

where the most recent software updates will be avail-

able. If you need further assistance, please contact your 

LaCie reseller or LaCie Technical Support (see page 42, 

Contacting Customer Support

 for details).

Manual Updates

LaCie  is  constantly  striving  to  give  you  the  most 

up-to-date, comprehensive User’s Manuals available on 

the market. It is our goal to provide you with a friendly, 

easy-to-use format that will help you quickly install and 

utilize the many functions of your new device.

If your manual does not reflect the configurations of 

the product that you purchased, please check our web-

site for the most current version available.

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The drive is not recog-

nized by the computer.

Does an icon for the drive appear 

on the desktop?

There should be an icon for the LaCie drive on the desktop. If the 

drive does not appear, follow the rest of the Troubleshooting tips to 

isolate the problem.

Does your computer’s configuration 

meet the minimum system require-

ments for use with this drive?

Check page 7, 

 Minimum System Requirements

 for more informa-

tion.

Is the drive’s power supply con-

nected and turned on?

Make sure that the power supply is properly connected (see page 

14, 

Connecting The Power Supply

), that the drive has been turned 

on by pressing the On/Off/Auto button the back of the drive, and 

that the outlet the power supply is connected to is also turned on.

Did you follow the correct installa-

tion steps for the specific interface 

and operating system.

Review the installation steps on pages 15-18,  

Connecting The 

Interface Cable

.

Are both ends of the FireWire, 

eSATA or USB cables firmly at-

tached?

Check both ends of the FireWire or USB cables and make sure 

that they are fully seated in their respective ports. Try disconnecting 

the cables, waiting 10 seconds, and then reconnecting them. If the 

drive is still not recognized, restart your computer and try again.