LaCie 301200u User Manual

Triple Interface

page 

Read the User Manual and review the Troubleshoot-

ing section.

Try  to  isolate  the  problem.  If  possible,  make  the 

drive the only external device on the CPU, and make 

sure that all of the cables are correctly and firmly at-

tached.

If you have asked yourself all of the pertinent ques-

tions in the troubleshooting checklist, and you still can’t 

get your LaCie drive to work properly, contact us via 

the contacts on page 43. Before contacting us, make sure 

1.

2.

that you are in front of your computer and that you have 

the following information on hand: 

Your LaCie drive’s serial number

Operating system and version

Computer brand and model

Amount of memory installed

Names  of  any  other  devices  installed  on  your 

computer, including CD/DVD burners

•

•

•

•

•

Before You Contact Technical Support

■

Information to Include in Email Correspondence

■

1.  LaCie Big Disk Extreme+ serial number

Located on a sticker at the back of drive or on the original packaging

2.  LaCie Big Disk Extreme+ file format

Mac users: 

Select the Big Disk Extreme+ Hard Drive icon on the desktop and 

press Command + I, or press the Control key and choose Get Info. 

 

Windows users: 

Right click the Big Disk Extreme+ Hard Drive icon and select Proper-

ties.

3.  Macintosh/PC model

Mac users: 

Click on the Apple icon in the menu bar and select About this Mac. 

 

Windows users: 

Right click My Computer and select Properties > General.

4.  Operating system version

5.  Processor speed

6.  Computer memory

7.  The brands and models of other internal and external 

peripherals installed on my computer 

Mac users: 

Click on the Apple icon in the finder bar and select About this Mac.  

Select More Info...  The Apple System Profiler will launch and will 

list your internal and external peripherals. 

 

Windows users: 

Right click My Computer and select Properties > Hardware.