LaCie 301200u User Guide

LaCie Hard Disk 

• D

esign

 

by

 n

eil

 P

oulton

 

Troubleshooting

User Manual 

page 

Problem

Question

Solution

The drive is not recog-
nized by the computer.

Is there an icon for the drive in 
My Computer?

Go into My Computer and look for an icon and drive letter assigned 
to the LaCie drive. If the drive does not appear, follow the rest of the 
Troubleshooting tips to isolate the problem.

Does your computer’s con-
figuration meet the minimum 
system requirements for use 
with this drive?

See section

 for more information.

Is the drive’s power supply 
connected and turned on?

Make sure that the power supply is properly connected (see section 

), that the drive has been turned on by 

pressing the On/Off/Auto button the back of the drive, and that the 
outlet the power supply is connected to is also turned on.

Did you follow the correct 
installation steps for the spe-
cific interface and operating 
system.

Review the installation steps in section 

.

Are both ends of the FireWire, 
eSATA or USB cables firmly 
attached?

Check both ends of the FireWire, eSATA or USB cables and make sure 
that they are fully seated in their respective ports. Try disconnecting the 
cables, waiting 10 seconds, and then reconnecting them. If the drive is 
still not recognized, restart your computer and try again.

Have the USB, eSATA or 
FireWire drivers been installed 
correctly and enabled?

Open Apple System Profiler and click on the Devices and Volumes 
tab. If your device is not listed, recheck the cables and try the other 
troubleshooting tips listed here.

Is there a conflict with other 
device drivers or extensions?

Contact LaCie Technical Support for help.

FireWire 800 does not 
work under Windows 
2000.

Have you installed the Win-
dows 2000 Service Pack 4?

In order to operate FireWire 800 devices under Windows 2000, the 
Service Pack 4 update must be installed. This is a free download of-
fered on Microsoft’s website.

The drive is working 
slowly.

Are there other USB, eSATA or 
FireWire devices connected to 
the same port or hub?

Disconnect any other USB, eSATA or FireWire devices and see if the 
drive’s performance increases.