Motorola HMVC3050 Quick Setup Guide

 

6 

Troubleshooting 

Problem Solution 

•  Ensure that the Wireless System Controller is powered and online. 
•  Ensure that you are pressing the Discovery button. 
•  Reposition the camera closer to the Wireless System Controller. 
•  Try a hard reset by holding down the Discovery button while 

powering up the camera. 

Camera will not register with the 
Wireless System Controller 

 

No camera picture 

•  Ensure that the Wireless System Controller is powered and online. 

 

•  Ensure that you have the proper camera selected. 

 

•  Reposition the camera closer to the Wireless System Controller. 

Poor picture quality 

•  Ensure that you are using the proper power supply. 

 

•  Make sure the proper camera quality settings are configured when 

viewing (Motorola homesight™ User Guide).  

 

•  Make sure your camera viewing area has proper lighting. 

 

•  Try another location. 

 

•  Select other operating channels on other 2.4 GHz devices. 
•  Be sure there is no conflict with your WiFi network. See the 

homesight User Guide for details 

Motion events are not triggered 

•  Ensure that the camera is not positioned behind glass. The motion 

sensor is triggered by changes in heat. Any material such as glass 
that "insulates” keeps the camera from detecting heat changes 
(movement). 

 

•  Ensure that the camera head is positioned properly. 

Audio problems 

•  Make sure the speaker volume is turned up when playing back the 

video clip. 

 

•  Make sure the sound is within the microphone range (6–10 feet). 

 

FAQ 

How far away can the camera see? 

Depending on the lighting conditions and the size of the object(s), you can view objects from 2 feet away (or more) with a 
viewing angle of 80 degrees. The motion sensor is capable of detecting objects at up to 16 feet (5 m) with a field of view of 
80 degrees. 

How sensitive is the camera's microphone? 

The microphone picks up normal conversation 6–10 feet away.