Motorola hmvc3075 Quick Setup Guide

Troubleshooting

Problem Solution

•  Ensure that the camera is powered and online.
•  Ensure that you are pressing the Discovery button.
•  Reposition the camera closer to the Wireless System Controller.

Camera will not register with
the Wireless System
Controller

• Try a hard reset by holding down the Discovery button while powering up

the camera by pluggin in or turning on.

No camera picture

• Ensure that the Wireless System Controller is powered and online.

• Ensure that you have the proper camera selected.

• Reposition the camera closer to the Wireless System Controller.

Poor picture quality

• Ensure that you are using the proper power supply.

• Make sure the proper camera quality settings are configured when

viewing (Motorola homesight™ User Guide).

• Make sure your camera viewing area has proper lighting.

• Try another location.

• Select other operating channels on other 2.4 GHz devices.

• Be sure there is no conflict with your WiFi network. See the homesight

User Guide for details.

Motion events are not
triggered

• Ensure that the camera is not positioned behind glass. The motion sensor

is triggered by changes in heat. Any material, such as glass, that
"insulates” keeps the camera from detecting heat changes (movement).

• Ensure that the camera head is positioned properly.

Audio problems

• Make sure the speaker volume is turned up when playing back the video

clip.

• Make sure the sound is within the microphone range (6–10 feet).

• Does the computer have a sound card and are the speakers activated and

loud enough?

FAQ

How far away can the camera see?

Depending on the lighting conditions and the size of the object(s), you can view objects from 2 feet away (or more) with a
viewing angle of 80 degrees. The motion sensor is capable of detecting objects at up to 12–14 feet (3.5–4 m) with a field of
view of 80 degrees.

How sensitive is the camera's microphone?

The microphone picks up normal conversation 6–10 feet away.