Sony PCG-R505JSP User Guide
Troubleshooting the Software
119
Troubleshooting the Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support. See
“Software Support Information” for contact information.
“Software Support Information” for contact information.
When I click an application icon, the message “You must
insert the application CD into your optical drive” appears and
the software does not start.
insert the application CD into your optical drive” appears and
the software does not start.
❑
Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
Insert the disc and try starting the program again.
❑
Make sure you place the CD in the tray with the label side facing up.
The application cannot find a file while a PC Card is inserted.
Some PC Cards when inserted in a notebook that is connected to the docking
station may change the drive letters of the disk drives in the docking station. If
this occurs, an application you are using may not be able to find files.
station may change the drive letters of the disk drives in the docking station. If
this occurs, an application you are using may not be able to find files.
To correct this condition perform one of the following steps:
❑
Remove the PC Card and restart your notebook, and do not insert the PC
Card while using that application.
Card while using that application.
❑
Change the drive letters of the disk drives of the docking station or of the PC
Card. Refer to the Windows® help files or the manuals of the application to
change the drive letters.
Card. Refer to the Windows® help files or the manuals of the application to
change the drive letters.
My computer’s start-up time seems longer after I have
installed AOL. What can I do?
installed AOL. What can I do?
On some computers, installing America Online® (AOL) may increase boot time
by up to a minute. If you experience this on your system and would like to speed
up the time required to start your computer, you may want to disable the AOL
WAN driver. Do the following:
by up to a minute. If you experience this on your system and would like to speed
up the time required to start your computer, you may want to disable the AOL
WAN driver. Do the following:
1
Click Start in the Windows® taskbar and select Control Panel.
2
Click Network and Internet Connections, and select Network Connections.