Sony PCG-VX89 Manual
Troubleshooting Software
187
Troubleshooting Software
What do I do when my program stops responding or crashes?
Contact the software publisher or designated provider for technical support. See
“Software Support Information” or contact information.
“Software Support Information” or contact information.
Why does the message, “You must insert the Application CD into your optical
drive” appear, and the software does not start?
drive” appear, and the software does not start?
❑
Some titles require specific files that are located on the Application
Recovery CD. Insert the disc, and try starting the program again.
Recovery CD. Insert the disc, and try starting the program again.
❑
Your optical drive may not be reading the disc.
❑
Make sure you place the CD in the tray with the label side facing up.
❑
Make sure the optical drive is properly connected to your computer. See
“Connecting External Optical (Disc) Drives” for more information.
“Connecting External Optical (Disc) Drives” for more information.
Why can’t the program find a file while a PC Card is inserted?
When inserted into a computer that is connected to the docking station, some PC
Cards may change the drive letters of the disk drives in the docking station. If this
occurs, a program you are using may not find files. Do one of the following:
Cards may change the drive letters of the disk drives in the docking station. If this
occurs, a program you are using may not find files. Do one of the following:
❑
Remove the PC Card, and restart your computer. Do not insert the PC Card
while using that program.
while using that program.
❑
Change the drive letters of the disk drives of the docking station or the PC
Card disk drives. See the Windows® help files or the program guide to
change the drive letters.
Card disk drives. See the Windows® help files or the program guide to
change the drive letters.
What software do I use for CD-R/CD-RW software functions?
Sony recommends using the preinstalled SonicStage software and Windows®
XP to create CDs on your VAIO® computer, if the specific model you purchased
is preconfigured with all of the necessary components for CD-R and CD-RW
capability.
XP to create CDs on your VAIO® computer, if the specific model you purchased
is preconfigured with all of the necessary components for CD-R and CD-RW
capability.
Downloading the optional RealJukebox CD-burning component to create CDs on
your computer may interfere with normal system operations.
your computer may interfere with normal system operations.