AASTRA 480i User Manual
Troubleshooting
9-2
41-001129-00 Rev 09, Release 1.4.1
IP Phone Administrator Guide
T
roubleshooting
Troubleshooting
This section describes tasks that a system administrator can perform on the IP
phones for troubleshooting purposes. Using the Aastra Web UI, a system
administrator can:
phones for troubleshooting purposes. Using the Aastra Web UI, a system
administrator can:
•
Assign an IP address and IP port in which to save log files
•
Filter the logs according to severity that get reported to log files
•
Save the current local configuration file to a specified location
•
Save the current server configuration file to a specified location
•
Show task and stack status
Aastra Technical Support can then use the information gathered to perform
troubleshooting tasks.
troubleshooting tasks.
Log Settings
Using the configuration files or the Aastra Web UI, you can specify the location
for which to save files for troubleshooting purposes.
for which to save files for troubleshooting purposes.
In the configuration files, you use the following parameters to configure log
settings:
settings:
•
log ip - The IP address for which to save log files for troubleshooting
purposes.
purposes.
•
log port - The IP port to use to save log files for troubleshooting purposes.
•
log level - The severity level of the logs to be reported to a log file. (Changes
to this parameter via the Aastra Web UI require a reboot.)
to this parameter via the Aastra Web UI require a reboot.)
Reference
For more information about the log setting configuration parameters, see
on