TiVo Series2 Installation Guide

T r o u b l e s h o o t i n g

C h a p t e r 5

Customer Support

TiVo is dedicated to providing you with quality support and customer service. When you
have a question:

1. Use this chapter.

2. Use the troubleshooting in the TiVo Viewer’s Guide. It contains troubleshooting on

the following topics:

The DVR's Connection to the TiVo Service

Channels

Live TV

Recording Programs

Conflicts

Parental Controls

Audio/Video

The TiVo Service

3. Use online support.

Go to www.tivo.com/support. You’ll find Frequently Asked

Questions, step-by-step troubleshooting, and the ability to get interactive help from
expert users.

4. Call Customer Support.

After checking Troubleshooting and online Customer

Support for assistance, call TiVo Customer Support at 877-367-8486.