TiVo Series2 Supplementary Manual

The following are steps for troubleshooting problems connecting your TiVo 
Series2 DVR to your home network. 

Your TiVo Series2 DVR can connect to the TiVo service using your home 
network’s broadband Internet connection, or using a phone line. To change 
the type of connection the DVR uses to connect to the TiVo service, press 
the TiVo button to go to TiVo Central. Select Messages & Setup, then 
Settings, then Phone & Network Setup, then “Change connection type.” 

If your DVR’s “Connection Type” is set to “Network,” follow these steps:

• Check that the Internet connection is available. If you disable your home 

network’s connection to the Internet, your DVR may be trying to connect 
while the link is down. Try to go online and view a website from a 
computer on the same network as your DVR. If you cannot, you must fix 
the connection from your network to the Internet before troubleshooting 
your DVR’s connection to the TiVo service. If you can browse the web, 
then see “My DVR is not connecting to my home network.”

• Use a phone line. Use a regular phone line to connect to the TiVo service. 

If your DVR’s “Connection Type” is set to “Phone,” follow these steps:

• Use broadband. If you have a home network with a broadband Internet 

connection, try allowing the DVR to use it to connect to the TiVo service 
over the Internet. Doing this eliminates the DVR’s need to use a phone 
line. See “Connecting Your DVR to Your Home Network” on page 10.

• Check Viewer’s Guide and Online Support. Check phone troubleshooting 

in your Viewer’s Guide or online at 

To connect to the TiVo service, press the TiVo button to go to TiVo Central. 
Select Messages & Setup, then Settings, then Phone & Network Setup, then 
“Connect to the TiVo service now.” 

Any of the steps below may fix a network connection; you probably will not 
have to complete each one. Additional steps for wireless networks are at 
“My DVR is not connecting to my wireless home network.” on page 55. 

• The network adapter that you attached may not be supported. If your 

network adapter is compatible with the DVR, and functioning 
properly, a MAC address—an identifier unique to the network 
adapter you purchased—is visible on the Phone & Network Setup 
screen. To check, from TiVo Central select Messages & Setup, then