TiVo Series2 Supplementary Manual

2. Remove unusable files. Move non-photo files out of the folders of photos 

you publish, and non-music or playlist files out of the folders of music 
and playlists you publish. Other kinds of files, such as video files, in a 
published folder can cause TiVo Desktop, and your DVR, to be slow 
when using Music & Photos.

3. Change performance settings. Try adjusting the TiVo Desktop 

application’s performance settings. See “Performance” on page 39.

1. Check four criteria for Multi-Room Viewing. To use Multi-Room Viewing, 

both DVRs must:

a. Be TiVo Series2 DVRs with active TiVo service.

b. Have Home Media Option. Home Media Option must be purchased 

separately for each DVR. To purchase Home Media Option, go to 
Manage My Account at 

. After signing in to 

your account, click the “Buy Home Media Option” link and follow 
the instructions to complete the purchase.

c. Be on the same TiVo service account. If the TiVo service subscription 

for both DVRs is owned by the same person, they are on the same 
account in Manage My Account (

).If they are 

on different accounts, call TiVo Customer Support at 877-367-8486 to 
have your accounts combined into one account.

d. Be on the same home network.

2. Check network connections. If two DVRs meet all four criteria, but are 

not on each other’s Now Playing lists, there may be a network problem. 
See“General Network Troubleshooting” on page 53.

1. Check Recording History. Your DVR’s Recording History may explain 

why the program did not record. To view Recording History, press the 
TiVo button to go to TiVo Central, then select Pick Programs to Record, 
then To Do List, then View Recording History. Find and select the 
program that did not record to view a brief explanation.