TiVo Series2 Network Guide

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Troubleshooting
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What playlist formats can I use?
• TiVo Desktop for Windows works with playlists in the following 
formats used by common digital music players:
• TiVo Desktop for Macintosh works with playlists created using iTunes 3 
on the Mac.
What image file formats can I use?
• TiVo Desktop for Windows works with the following image formats:
• TiVo Desktop for Macintosh works with the following image formats:
I can’t see my computer in the “Music & Photos” screen.
1. Check that your computer is on and is not in “sleep” mode. 
2. Check published music or photos. Confirm that you have published 
3. Check the computer’s connection to your home network. Check the 
computer’s connections to your home network. If your home network 
includes a shared Internet connection, check that your computer is on 
your home network by opening a browser such as Internet Explorer and 
going to 
.
4. Check the DVR’s connection to your home network. See“General Network 
5. Restart the computer. 
6. Check network security software. Some network security software, such 
as some VPN and personal firewall applications, may block the TiVo 
Desktop application’s access to your home network. If you are using 
network security software, trying turning it off. Some network security 
software, such as some versions of the Cisco VPN application, can only 
be turned off through appropriate configuration settings; simply 
quitting from the application may not end all of its processes. 
Additional troubleshooting step for Macintosh only:
7. Check the Mac firewall. If your Macintosh is using the firewall—a kind of 
security software for computers connected to a network—that is 
provided as a feature of the Mac OS, try the following steps. If you are 
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