Allied Telesis at-8516f User Guide

Software Release 2.6.1
C613-02025-00 REV C

You can reset passwords for accounts with MANAGER privilege with the same 
command, provided the manager can login to at least one account with 
MANAGER privilege.

If you require further assistance contact your authorised distributor or reseller.

For online support for your switch, see our on-line support page at 

If you require further assistance, contact your authorised distributor or reseller. 
Gather as much of the following information from your switch and network as 
you can. This gives the support personnel as much information as possible to 
diagnose and solve your problem. They may ask you to send the information 
to them by email.

Gather this information:

■

Your name, organisation and contact details.

■

What is the make and model of your switch? Enter the command: 

SHOW SYSTEM

■

Which software release and patch files is your switch running? For 
example, 

86-261.rez

, 

86261-01.paz

. Enter the command:

SHOW INSTALL

■

What software configuration is currently running? Enter the command:

SHOW CONF DYN

■

How is the switch connected to your network? A diagram showing the 
physical configuration of the network your switch is operating in may be 
useful. 

■

To get debugging output, enter the command:

SHOW DEBUG

■

Depending on the problem, the support personnel may also ask you for the 
output from the following commands (see the Monitoring and Fault 
Diagnosis section in the Operations chapter, Rapier Series Switch Software 
Reference):

SHOW EXCEPTION

SHOW STARTUP

SHOW LOG

SHOW CPU

SHOW BUFFER