ZyXEL NSA-2400 User Guide

 Chapter 9 Troubleshooting

NSA-2400 User’s Guide

Figure 66   Generate Password

3 Click login to go to the NSA screen and enter the new e-mailed password there. You 

should change this password and then write down your new password and put it in a safe 
place.

Figure 67   Log in With New Password

• If you didn’t configure an e-mail address, then you will have to reset the NSA - see 

 for detailed information on the reset button.

V

The NDU cannot discover my NSA.

• Confirm that the computer running the NDU has a network connection. See the section on 

the NSA-2400’s LAN connection for related information.

• The computer running the NDU can only discover NSA-2400s in the same subnet. NSA-

2400s connected to the same switch or router as your NDU computer are usually in the 
same subnet unless the router is doing subnetting or the switch is implementing VLAN.

• The Genie Backup program uses the same network port as the NDU to discover the NSA. 

To avoid a port conflict, do not run the Genie Backup Manager at the same time as the 
NDU.