DELL C3760dn User Guide
378
Troubleshooting Guide
Part or the entire output is black
Pitched color dots
Action
Yes
No
1
Ensure that the drum cartridges are installed correctly. See "Installing a
Drum Cartridge."
Does this solve your problem?
Does this solve your problem?
The task is complete.
Go to action 2.
2
Ensure Output Color is set to Color in the printer driver.
a
On the Graphics tab, ensure that Output Color is set to Color.
Does this solve your problem?
The task is complete.
Go to action 3.
3
Replace the drum cartridges.
a
Replace the drum cartridges. See "Replacing the Drum Cartridges."
b
After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
c
Click 4 Colors Configuration Chart.
The 4 Colors Configuration Chart is printed.
The 4 Colors Configuration Chart is printed.
Does this solve your problem?
The task is complete.
Contact Dell.
Action
Yes
No
1
Locate the cause of the problem using the Pitch Configuration Chart.
a
Launch the Tool Box, and click Chart Print on the Diagnosis tab.
b
Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
The Pitch Configuration Chart is printed.
c
Compare the pitch of the color spots on your output with that on the
Pitch Configuration Chart, and locate the cause of the problem.
Is the cause of the problem located?
Proceed to the action
corresponding to the
location of the
problem:
• Drum cartridge - 2
• Fusing unit - 3
• Transfer belt unit - 4
• Fusing unit - 3
• Transfer belt unit - 4
Contact Dell.