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DELL C3760dn User Guide

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Troubleshooting Guide
Regi Jam (Exit Sensor On JAM)
Exit Jam (Exit Sensor Off JAM)
Action
Yes
No
1
Ensure that the drum cartridges are installed correctly.
Does this solve your problem?
The task is complete.
Go to action 2.
2
Replace the drum cartridges. See "Replacing the Drum Cartridges."
Does this solve your problem?
The task is complete.
Go to action 3.
3
Ensure that the fusing unit is set properly.
Does this solve your problem?
The task is complete.
Go to action 4.
4
Replace the fusing unit.
a
Replace the fusing unit. See "Removing the Fusing Unit."
b
After you replace the fusing unit, click Chart Print on the Diagnosis 
tab.
c
Click Pitch Configuration Chart. 
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete.
Go to action 5.
5
Ensure that the transfer belt unit is installed correctly.
Does this solve your problem?
The task is complete.
Go to action 6.
6
Replace the transfer belt unit, the 2nd BTR, and the retard roller.
a
Replace the transfer belt unit, the 2nd BTR, and the retard roller. See 
b
After you replace the transfer belt unit, the 2nd BTR, and the retard 
roller, click Chart Print on the Diagnosis tab.
c
Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete.
Contact Dell.
Action
Yes
No
1
Ensure the fusing unit is installed correctly. 
Does this solve your problem?
The task is complete.
Go to action 2.
2
Replace the fusing unit.
a
Replace the fusing unit. See "Replacing the Fusing Unit."
b
After you replace the fusing unit, click Chart Print on the Diagnosis 
tab.
c
Click Pitch Configuration Chart. 
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete.
Contact Dell.