DELL 2000 Reference Guide
support.dell.com
Basic Troubleshooting
3-13
And if you find a problem you cannot solve by yourself, the diagnostic tests can
provide you with important information you will need when talking to Dell's service
and support personnel.
provide you with important information you will need when talking to Dell's service
and support personnel.
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The Dell Diagnostics provides a series of menus and options from which you choose
particular device groups or subtests. You can also control the sequence in which the
tests are run. The diagnostic device groups or subtests also have these helpful
features:
particular device groups or subtests. You can also control the sequence in which the
tests are run. The diagnostic device groups or subtests also have these helpful
features:
Options that let you run tests individually or collectively
An option that allows you to choose the number of times a device group or
subtest is repeated
subtest is repeated
The ability to display or print out test results, or to save them in a file
Options to temporarily suspend testing if an error is detected, or to terminate
testing when an adjustable error limit is reached
testing when an adjustable error limit is reached
A menu category called Devices that briefly describes each test and its
parameters
parameters
A menu category called Config that describes the configuration of the devices in
the selected device group
the selected device group
Status messages that inform you whether device groups or subtests were
completed successfully
completed successfully
Error messages that appear if any problems are detected
Whenever a major component or device in your computer does not function properly,
you may have a component failure. As long as the microprocessor and the input and
output components of your computer (the display, keyboard, and diskette drive) are
working, you can use the Dell Diagnostics. If you are experienced with computers and
know what component(s) you need to test, simply select the appropriate diagnostic
test group(s) or subtest(s). If you are unsure about how to begin diagnosing a
problem, read the rest of this chapter.
you may have a component failure. As long as the microprocessor and the input and
output components of your computer (the display, keyboard, and diskette drive) are
working, you can use the Dell Diagnostics. If you are experienced with computers and
know what component(s) you need to test, simply select the appropriate diagnostic
test group(s) or subtest(s). If you are unsure about how to begin diagnosing a
problem, read the rest of this chapter.
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To start the diagnostics, perform the following steps:
1.
Turn on or restart the computer.
2.
Press <F2> at the Dell logo screen to access the system setup menu. If you wait
too long and the operating system begins to load into memory, let the computer
complete the load operation. Then shut down the system and try again.
too long and the operating system begins to load into memory, let the computer
complete the load operation. Then shut down the system and try again.
3.
In the system setup program, go to the Boot screen and set the following boot
sequence:
sequence:
Removable Devices