PRIMERA ii User Manual

The PTBurn Software is designed to be easy to use and reliable.

However, should you run into any problems, this section should

provide some assistance in getting your system up and running.

A. PROBLEMS AND SOLUTIONS

The following is a list of possible problems with 

suggested solutions.

PROBLEM:

I have submitted a job with the PTBurn Client but it is not being

processed.

SOLUTIONS:

•

Click the Get Status button in the PTBurn Client to make

sure that the server status is listed as 'OK'.  If the Publisher

is out of discs or ink, administrator attention may be

required to get  the Publisher back on line.  Please refer to

the Publisher User Manual for information on changing ink

or adding discs. 

•

If there is more than one Publisher on your network, make

sure the correct server has been selected.  

•

In PTBurn Server's Main Application Window, click Check

Log.  The Log may contain more information on the error

PROBLEM:

I have submitted a job with the PTBurn Client but it is not being

seen in the queue.

SOLUTIONS:

•

Make sure PTBurn Server has a valid Shared Job Folder.

The Shared Folder must be shared with full access to all

users.  To check this, browse to the folder in Windows

Explorer.  Right click on the folder and select Properties.

Click the Sharing tab and look at the sharing properties.

510869_big.qxd  3/13/2005  7:30 PM  Page 55