Fortinet fortigate-3000 User Guide

For antivirus and attack definition updates, firmware updates, updated product 
documentation, technical support information, and other resources, please visit the 
Fortinet Technical Support web site at http://support.fortinet.com.

You can also register Fortinet products and service contracts from 
http://support.fortinet.com and change your registration information at any time.

Technical support is available through email from any of the following addresses. 
Choose the email address for your region:

For information about our priority support hotline (live support), see 
http://support.fortinet.com.

When requesting technical support, please provide the following information:

• your name
• your company’s name and location
• your email address
• your telephone number
• your support contract number (if applicable)
• the product name and model number
• the product serial number (if applicable)
• the software or firmware version number
• a detailed description of the problem

amer_support@fortinet.com For customers in the United States, Canada, Mexico, Latin 

America and South America.

apac_support@fortinet.com For customers in Japan, Korea, China, Hong Kong, Singapore, 

Malaysia, all other Asian countries, and Australia.

For customers in the United Kingdom, Scandinavia, Mainland 

Europe, Africa, and the Middle East.