Aethra avc8500 User Guide
86
Troubleshooting
PROBLEM TROUBLESHOOTING
STEPS
Nothing displayed on monitor.
Check that the Codec is switched on. Check that the Codec
monitor is on by pushing the on/off button at the front of the
monitor. If the problem persists, contact the Aethra Help Desk.
monitor. If the problem persists, contact the Aethra Help Desk.
I see no video camera signal in Self View and the picture is
dark.
dark.
Check that the integrated video camera has no objects
obscuring the lens.
Select as the input the video camera called “Room” using
obscuring the lens.
Select as the input the video camera called “Room” using
either the remote control or the web interface.
If the problem persists, contact the Aethra Help Desk.
If the problem persists, contact the Aethra Help Desk.
No audio transmitted.
Check that there are no objects close to the microphone.
Use the integrated diagnostics (see related manual section).
Use the integrated diagnostics (see related manual section).
If the problem persists, contact the Aethra Help Desk.
The LAN LED is flashing, but I cannot successfully PING the
codec.
codec.
Check that the codec’s IP address is not duplicated in the
network.
If the problem persists, contact the Aethra Help Desk.
network.
If the problem persists, contact the Aethra Help Desk.
I cannot establish a data connection between two codecs.
Check that the data channel is enabled (see related section in
this manual).
this manual).
Check that the IP of the DataConf is the same as that of the
codec to be connected.
If the connection is IP, make sure that the check box “Use
NetMeeting” is checked and the PC IP address to be
connected is correct (see relevant section in this manual).
If the problem persists, contact the Aethra Help Desk.
connected is correct (see relevant section in this manual).
If the problem persists, contact the Aethra Help Desk.
I cannot make an IP connection and my IP address is correct. Check that the codec is switched on.
Check that the codec can be pinged.
Check that the Gatekeeper for both codecs is
enabled/disabled.
Check that the Gatekeeper for both codecs is
enabled/disabled.
If the problem persists, contact the Aethra Help Desk.
The Self View picture is black and white and is rolling from
bottom to top.
bottom to top.
Check that the video standard used (NTSC or PAL) is correctly
selected in the menu INSTALLATION → LOCATION
selected in the menu INSTALLATION → LOCATION
The picture transmitted from my equipment is too dark.
Ensure that the video camera is not pointing at a light source
(neon light, window, etc.).
(neon light, window, etc.).
Audio received is unclear and only heard in bursts.
Place the integrated microphone farther away from any
speakers (TV, codec speakers etc.).
Ensure that the volume is not too high and that echo
cancellation is activated.
speakers (TV, codec speakers etc.).
Ensure that the volume is not too high and that echo
cancellation is activated.