KitchenAid ksra25knss User Manual

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Controls set correctly for the surrounding conditions? 
Adjust the controls a setting colder. Check temperature in 
24 hours. See “Using the Controls.”

NOTE: Some moisture buildup is normal.

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Humid room? Contributes to moisture buildup.

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Door(s) opened often or left open? Allows humid air to enter 
refrigerator. Minimize door openings and keep doors fully 
closed.

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Refrigerator connected to a water supply and the supply 
shutoff valve turned on? Connect refrigerator to water 
supply and turn water shutoff valve fully open. 

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Kink in the water source line? A kink in the line can reduce 
water flow. Straighten the water source line. 

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Ice maker turned on? Make sure wire shutoff arm or switch 
(depending on model) is in the ON position. 

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New installation? Wait 24 hours after ice maker installation 
for ice production to begin. Wait 72 hours for full ice 
production. 

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Large amount of ice recently removed? Allow 24 hours for 
ice maker to produce more ice. 

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Ice cube jammed in the ice maker ejector arm?
Remove ice from the ejector arm with a plastic utensil. 

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Reverse osmosis water filtration system connected to 
your cold water supply? This can decrease water pressure. 
See “Water Supply Requirements” in either the Installation 
Instruction booklet or the Use & Care Guide.  

NOTE: This is an indication of low water pressure.

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Water shutoff valve not fully open? Turn the water shutoff 
valve fully open.

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Kink in the water source line? A kink in the line can reduce 
water flow. Straighten the water source line. 

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Reverse osmosis water filtration system connected to 
your cold water supply? This can decrease water pressure. 
See “Water Supply Requirements.”

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Questions remain regarding water pressure? Call a 
licensed, qualified plumber.

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New plumbing connections? New plumbing connections 
can cause discolored or off-flavored ice. 

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Ice stored too long? Discard ice. Wash ice bin. Allow 
24 hours for ice maker to make new ice. 

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Odor transfer from food? Use airtight, moisture proof 
packaging to store food. 

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Are there minerals (such as sulfur) in the water? A water 
filter may need to be installed to remove the minerals. 

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Is there a water filter installed on the refrigerator? Gray or 
dark discoloration in ice indicates that the water filtration 
system needs additional flushing. 

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Freezer door closed completely? Close the door firmly. If it 
does not close completely, see “The doors will not close 
completely.”

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Ice bin installed correctly? Be sure the ice bin is firmly in 
position. 

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New installation? Wait 24 hours after ice maker installation 
for ice production to begin. Wait 72 hours for full ice 
production.

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Ice stuck in the delivery chute? Use a plastic utensil to clear 
the delivery chute. 

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Has the wrong ice been added to the bin? Use only cubes 
produced by the current ice maker. 

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Has the ice melted around the auger (metal spiral) in the 
ice bin? Dump the ice cubes and clean the ice bin.

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Is the ice dispenser stalling while dispensing “crushed” 
ice? Change the ice button from “crushed” to “cubed.” If 
cubed ice dispenses correctly, depress the button for 
“crushed” ice and begin dispensing again. 

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Has the dispenser arm been held in too long? Ice will stop 
dispensing when the arm is held in too long. Wait 3 minutes 
for dispenser motor to reset before using again.

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Freezer door closed completely? Close the door firmly. If it 
does not close completely, see “The doors will not close 
completely.”

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Refrigerator connected to a water supply and the supply 
shutoff valve turned on? Connect refrigerator to water 
supply and turn water shutoff valve fully open.

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Is the water pressure at least 30 psi? The water pressure to 
the home determines the flow from the dispenser. See “Water 
Supply Requirements.” 

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Kink in the home water source line? Straighten the water 
source line. 

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New installation? Flush and fill the water system.

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Water filter installed on the refrigerator? The filter may be 
clogged or incorrectly installed.

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Is a reverse osmosis water filtration system connected to 
your cold water supply? See “Water Supply Requirements” 
in either the Installation Instructions or the Use & Care Guide.