Microtek 2020 User Manual
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Locking the carriage
You need to lock the scanner carriage if you wish
to ship back your scanner for any reason. The
carriage must be locked to prevent the mechanism
from moving during shipping and getting damaged
in the process.
to ship back your scanner for any reason. The
carriage must be locked to prevent the mechanism
from moving during shipping and getting damaged
in the process.
In addition, you need to pack the scanner in the
original box in which it came. No scanner will be
accepted in a packaging other than the authorized
Microtek packing box. If your box is lost, call
Microtek Sales to purchase a new one.
original box in which it came. No scanner will be
accepted in a packaging other than the authorized
Microtek packing box. If your box is lost, call
Microtek Sales to purchase a new one.
Important: Microtek will not be liable for scanners
that are damaged during transit because the
carriage had not been locked or was not packed in
the original or authorized packaging.
that are damaged during transit because the
carriage had not been locked or was not packed in
the original or authorized packaging.
Locking the scanner for shipping
1. Turn the scanner power off and then back on.
The carriage will move forward a bit and then
return to its standby position.
return to its standby position.
2. When the carriage stops moving, using a coin
or a screwdriver, turn the locking screw
clockwise to lock it. Be sure that the carriage is
in the standby position before you proceed this
step. Otherwise, the carriage won’t be locked
properly and can get damaged during shipping.
clockwise to lock it. Be sure that the carriage is
in the standby position before you proceed this
step. Otherwise, the carriage won’t be locked
properly and can get damaged during shipping.
3. Make sure the carriage is locked, then turn off
the scanner.
Miscellaneous
Returning your scanner for repair
Your scanner has been built to exacting standards.
Just like any piece of electrical equipment,
however, your scanner or the delicate parts in it are
subject to wear and tear and may malfunction for
any number of reasons. If your scanner needs to be
serviced or repaired, do the following:
Just like any piece of electrical equipment,
however, your scanner or the delicate parts in it are
subject to wear and tear and may malfunction for
any number of reasons. If your scanner needs to be
serviced or repaired, do the following:
For U.S. users:
•
Call 310-297-5151 to obtain an RMA number
from Microtek Technical Support.
from Microtek Technical Support.
•
Lock the carriage.
•
Pack the scanner in the original box without
any software, and send the interface card and
cables (only if applicable and asked to do so).
If you have lost the original box, you will need
to buy one from Microtek for a nominal fee.
any software, and send the interface card and
cables (only if applicable and asked to do so).
If you have lost the original box, you will need
to buy one from Microtek for a nominal fee.
•
Send the scanner to Microtek Lab, Inc., 3715
Doolittle Drive, Redondo Beach, CA 90278,
Attention RMA number [put the RMA number
here].
Doolittle Drive, Redondo Beach, CA 90278,
Attention RMA number [put the RMA number
here].
Important: Make sure the RMA number is on the
outside address label and is visible. Packages
without an RMA number or with the wrong RMA
number on the outside of the box will be refused
and returned to sender.
outside address label and is visible. Packages
without an RMA number or with the wrong RMA
number on the outside of the box will be refused
and returned to sender.
For Canadian users:
Call Microtek Technical Support. You will be given
an RMA number and address to where your
scanner can be sent for repair.
an RMA number and address to where your
scanner can be sent for repair.
For users in parts other than the U.S. or
Canada:
Canada:
Call your authorized dealer for further instructions.
Turn locking screw
clockwise to lock the scanner carriage.
clockwise to lock the scanner carriage.
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